Host / ess - F&B Service Expert

Booking Office 1869 @ St Pancras London, Autograph Collection; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxurious hotel establishment in Greater London is seeking a Host/ess to deliver a five-star welcome in its food & beverage outlets. The ideal candidate will possess hospitality expertise and strong customer service skills, ensuring attentive and relaxed service. You will play a crucial role in making guest experiences memorable, with an emphasis on professionalism and personality. This role welcomes those ready to contribute to a high-end guest experience in a dynamic team environment.

Qualifications

• Previous experience in hospitality or customer service roles.
• Ability to provide warm and professional service.
• Strong communication skills.

Responsibilities

• Deliver a warm welcome to all guests.
• Ensure attentive and relaxed service in food & beverage outlets.
• Interact with guests to enhance their experience.

Skills

Hospitality expertise

Customer service

Attention to detail

Job description

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

As a Host /ess of Booking Office 1869 at St. Pancras, you are responsible for delivering the warmest of five star welcomes in our food & beverage outlets. Our guests visit us with expectations of attentive yet relaxed service where your personality and professionalism are delivered in equal measures. The reality of your role and the responsibility you hold is that you can either make or break a guest experience depending on the service you provide. One warm smile and one warm welcome at a ...