Host – Barrio

Nightcap Plc; Greater London; On-site; GBP 1,515,000 - 1,929,000; Part time

Benefits offered by this job

Service charge

Staff discount 50%

Discount portal

Early pay access via Wagestream

Life assurance £10,000

Employee Assistance Program (EAP)

Training & development

Fun and vibrant environment

Job summary

Barrio Bars, part of Nightcap, is seeking a friendly Host/Hostess in London to welcome guests and manage reservations for a smooth dining experience. You will guide guests through the cocktail menu, assist in opening/closing duties, and help maintain a vibrant front-of-house environment.

We value a positive, energetic personality, strong communication, and the ability to work well under pressure during busy periods. A service-minded team awaits in a fast-paced, fun setting.

Qualifications

• Greet and welcome guests in a friendly, engaging manner.
• Manage reservations and seating to optimise table turnover.
• Provide information about menu and drinks to enhance guest experience.
• Maintain high standards of front-of-house presentation and cleanliness.
• Handle guest inquiries and requests professionally, with a positive attitude.

Responsibilities

• Greet and welcome guests, manage reservations, and ensure a smooth dining experience.
• Escort guests to tables and highlight cocktail/menu recommendations.
• Answer phone calls and take reservations, providing information as needed.
• Handle guest inquiries and special requests politely.
• Keep front-of-house areas clean and organized, including entry and waiting areas.

Skills

Guest greeting

Reservation management

Customer service

Communication

Team player

Job description

Host – Street Team -Barrio

What's in It for You?

• Your dedication to the customer experience will be rewarded with a generous service charge.
• An amazing 50% discount on food and drink across all our awesome venues.
• Deals and discounts with a wide range of businesses through our discount portal.
• Early access to your pay through Wagestream.
• £10,000 life assurance to support your loved ones if the worst happens.
• Access to our Employee Assistance Program (EAP) which provides consultation sessions on mental health, well-being and finance, grants, and any other needed support.
• Training and development opportunities. We're invested in your success during your time with us!
• Fun and vibrant working environment with a fantastic team.

This is a PART TIME/FULL TIME vacancy, with shifts based over (ENTER DAYS), and a wage starting at £(ENTER AMOUNT) per hour!

About Us:

We are Barrio Bars. Bringing a slap of Latin attitude to a neighbourhood near you. With slammin’ party joints in North, South, East, West & Central London. Slingin’ authentic Margaritas, ice cold beers & filthy tacos all week long – and on weekends – that’s when the party comes alive. From a quiet afternoon sipping a margarita and sharing tacos, to shots of tequila and salsa moves, our bars are an experience of a lifetime!

What We Need:

As a Host/Hostess, you will greet and welcome customers, manage reservations, and ensure a smooth and enjoyable dining experience.

Responsibilities:

• Capable of handling different bookings at the same time, deal with our guests' reservations and make sure that they receive the most iconic welcome there is!
• Escort guests to their tables and give them the best tour around our cocktail menu. We want to hear your recommendations.
• Answer phone calls, take reservations, and provide information to guests over the phone.
• Handle guest inquiries, complaints, and special requests in a professional and courteous manner.
• Maintain a clean and organized front-of-house area, including the entryway, waiting area, and restrooms.
• Assist in opening and closing duties, including setting up the host stand and organizing reservation books.

Skills and Experience:

• Strong communication skills to interact with guests in a polite and engaging manner.
• Excellent organizational abilities to manage reservations and seating arrangements efficiently.
• Ability to work well under pressure and handle a high volume of guests during busy times.
• Positive and outgoing personality with a genuine desire to create a welcoming atmosphere for guests.
• Problem-solving skills to handle guest inquiries and address any issues that may arise.

About Nightcap:

Nightcap is an award-winning operator in the late-night bar scene. We operate a portfolio of bars and venues across the UK, including brands like The Cocktail Club, Tonight Josephine, Barrio Familia, and Dirty Martini to name just a few. With a mission to be the UK’s leading bar group. Our purpose of existence is the belief that EVERYONE deserves a great night out, and therefore it's everyone's job to make sure we create great nights... and days out! We have a lively and dynamic work-ethos across all our bars and offices. Our culture is creative, innovative, and collaborative, where everyone contributes ideas and brings their true self to work every day, as we are hell-bent on harnessing a place where everyone can belong. Working here is fast paced, at times challenging, but copious amounts of fun!

Our Values:

• We Start at the Bar - At Nightcap, we make every decision based on what is right for our bars. This ensures our choices are practical, guest-focused, and truly reflect our business. It's all about staying grounded in real experiences to drive our success.
• Proud AF -Taking pride in our work means striving for excellence and being dedicated to success. At Nightcap, we encourage our teams to bring their passion every day, delivering world-class service and creating unforgettable experiences for our guests.
• Become Your Best Self - At Nightcap, we thrive on personal development of each other. We encourage our teams to seek growth, improve their skills, and enjoy the journey. It's about becoming the best version of yourself while having fun along the way.
• Own the Outcome - We believe in setting clear goals, taking full responsibility, and staying committed to achieve success. At Nightcap, we focus on results and make sure we follow through on our promises.
• People Are Everything - At Nightcap, we know our people are our greatest asset. We focus on creating an inclusive environment where everyone feels heard, valued, and supported. Because at the end of the day, it's our people who make all the difference.

If you enjoy mixing up delicious cocktails and providing excellent service to create memorable experiences for our guests, then we would be delighted to hear from you.

We look forward to having you join our team at Barrio!