Host - Bank

Hallmark Care Homes; Esher; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Real Living Wage Employer

Annual salary reviews

Joining bonus available in some homes

Enhanced pay for bank holidays (incare

Refer a Friend Scheme up to £1000

Westfield Cash back plan

Induction and professional training

Nurse PIN subscription renewal

Job summary

Hallmark Luxury Care Homes is seeking a friendly Host to join our hospitality-focused team. You will welcome residents and their families, assist with refreshments, and partner with kitchen and lifestyle teams to deliver high-quality dining experiences for our community.

We value clear communication, enthusiasm, and a positive attitude to enhance residents’ daily lives while upholding health and safety standards and HACCP policies.

Qualifications

• Experience in hospitality or care settings is preferred.
• Strong customer-service orientation with a friendly, approachable manner.
• Clear communication and ability to engage with residents and families.

Responsibilities

• Greet residents and families and provide refreshments.
• Collaborate with kitchen and lifestyles teams to keep the cafe tidy for events.
• Maintain health and safety standards in line with policies.

Skills

Hospitality experience

Customer service

Communication skills

Teamwork

Job description

Join Our Big Hearted Team as a Host at Hallmark Luxury Care Homes!

At Hallmark Luxury Care Homes, we're dedicated to cherishing every moment and providing exceptional care that supports residents to live each day to the full. We believe in celebrating the privilege of ageing and embracing it with open arms. Since our inception in 1997, we've been committed to delivering outstanding care across all our homes in England and Wales. As a family-run provider, we understand the importance of nurturing relationships, and that's why our care revolves around family values. Each of our homes is equipped with innovative facilities and supported by a dedicated care team, ensuring a comfortable stay alongside the highest quality care available.

About the Role

If the world of hospitality is something that brings you joy, we would love to hear from you! Our Hosts are welcoming, friendly and helpful. They ensure all hospitality and dining experiences are to the highest level and enjoyable for our residents and their families. They are also focused on keeping our health and safety standards high and in line with HACCP policies and other safety measures.

Key Responsibilities

• Customer Service: Greeting residents and their families in a warm and friendly manner and offering refreshments. Helping residents with drinks, while also allowing them to maintain their own independence (where possible.)
• Team Work: Working alongside the kitchen and lifestyles team to ensure the café is always clean and tidy and prepared for the days events and functions.
• Health & Safety: Guaranteeing the café/ dining area is clean and tidy and to the standards of food safety hygiene policies

What We're Looking For

If you have worked in hospitality and have a strong background in customer service, we would love for you to apply. We’d love someone who is enthusiastic, a good communicator, confident and someone who will love chatting to our residents and making a positive impact on their lives. Rewarding You With Benefits That Truly Matter

At Hallmark, we believe our people are at the heart of everything we do. That’s why we’re committed to offering benefits that genuinely make a difference to your life. We listen to our team, understand what matters most, and support you every step of the way physically, mentally, and financially.

What You Can Expect

Financial Wellbeing & Security, Career Growth & Development, Recognition & Appreciation

• Competitive pay we are proud to be a Real Living Wage Employer (or above)

• Annual salary reviews

• Joining bonus available in some homes

• Enhanced pay for working bank holidays (in care homes)

• Refer a Friend Scheme earn up to £1000 for each successful referral

• Enrolment onto our Westfield Cash back plan

• Excellent induction and continuous professional training & career Development Pathways

• Free Nurse PIN subscription renewal & Free RCNi Nurse subscription (if required)

Extra Perks You'll Love

• Free uniform

• Free Blue Light Card

Reap the Rewards

Your dedication and hard work will be celebrated with a competitive salary, outstanding training and development opportunities, and a supportive work environment. But that's not all! Here's what else you can expect:

• Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
• Skyrocket Your Career: Avail yourself of industry-leading training and development, propelling your career to new heights.
• Wellness Matters: Enjoy excellent benefits, including a pension, life assurance, and optional healthcare.
• Exclusive Perks: Embrace our rewards and discount scheme Hallmark Rewards.
• Balance is Key: Experience a fulfilling work-life balance, nurturing your well-being.

Hallmark Luxury Care Homes is committed to promoting equal opportunities in employment and in the workplace and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.