Host

Relais & Châteaux; Windermere; On-site; GBP 25,000 - 28,000; Full time

Job summary

A luxury hospitality venue in the Lake District seeks a Host to provide exceptional service to guests. This role involves greeting guests, coordinating daily operations, and collaborating with teams to ensure a seamless luxury experience. Ideal candidates will possess a warm demeanor, attention to detail, and the ability to work both independently and with a team. This position offers a competitive salary range of £25,480 to £27,560 plus gratuities.

Benefits

Stunning work environment

Opportunities for growth

Staff meals and uniform

Generous gratuities

Prestige in hospitality networks

Qualifications

• Natural ability to create memorable guest experiences.
• Attention to detail and pride in presentation.
• Ability to work both independently and as part of a team.
• Professional presence with flexibility and initiative.
• Previous hospitality experience preferred.

Responsibilities

• Greet guests warmly and ensure their stay is exceptional.
• Coordinate daily operations including breakfast and housekeeping.
• Collaborate with various teams to maintain high standards.
• Lead events alongside the Front Office Team.
• Anticipate guest needs and resolve issues gracefully.
• Uphold brand promise of luxury and heartfelt care.

Skills

Natural flair for hosting

Impeccable attention to detail

Confidence working solo and in a team

Flexibility and initiative

Hospitality experience

Job description

Company Description

At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious.

Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.

Job Description

Step into a role that blends warm hospitality with the magic of the Lake District. As a Host at our beautiful, secluded property, you’ll be the welcoming face of our exclusive retreat — a sanctuary of calm, comfort, and curated luxury.

Your Role as Host

• Greets guests with genuine warmth and ensures every moment of their stay feels personal and exceptional.
• Coordinates daily operations across breakfast service, housekeeping, afternoon tea, guest requests, and evening turndown.
• Collaborates with our Spa, Estates, and Housekeeping teams to maintain seamless standards and serene surroundings.
• Acts as a lead on events and exclusives – working alongside the Front Office Team to ensure perfectly executed special occasions.
• Anticipates needs, resolves issues with grace, and elevates the guest experience through thoughtful touches.
• Upholds our brand promise of quiet luxury, privacy, and heartfelt care.

Qualifications

What You Bring

• A natural flair for hosting and a passion for creating memorable guest journeys.
• Impeccable attention to detail and pride in presentation.
• Confidence working solo and as part of a close-knit team.
• Flexibility, initiative, and a calm, professional presence.
• Previous hospitality experience preferred, but personality and attitude are equally important.

Additional Information

Salary: from £25,480 to £27,560

Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £240 to £550 per month.

Why join us

• A stunning work environment with a supportive, dynamic team.
• Opportunities for growth and development within the Gilpin family.
• Staff meals, uniform, and generous gratuities.
• A stunning Lake District setting that inspires every day.
• The pride of contributing to a property recognised with 5 AA Red Stars, and two Michelin Keys.
• The prestige of working within two of the world’s most respected hospitality networks: Relais & Châteaux and Pride of Britain Hotels.

Ready to host with heart in one of the Lake District’s most beautiful settings? Apply now and bring your warmth, charm, and hospitality spirit to Gilpin Lake House.

Apply now: send your CV to [e-mail]
Learn more: https://thegilpin.co.uk/join-our-team