Host

RAMONA & The Firehouse; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A vibrant restaurant in Manchester is seeking a Host to ensure an unforgettable guest experience. You will manage reservations, greet guests with enthusiasm, and maintain the flow of the restaurant, creating a welcoming atmosphere. Ideal candidates will have customer service experience, strong communication skills, and a passion for hospitality.

Qualifications

• Experience in a fast-paced, customer-facing role.
• A friendly, approachable personality.
• Ability to manage reservations and guest flow.

Responsibilities

• Welcome guests with warmth and enthusiasm.
• Handle reservations and manage waitlists.
• Manage the table plan for timely seating.
• Address guest questions and resolve issues.

Skills

Customer service experience

Attention to detail

Multitasking

Strong communication skills

Job description

Overview

Host: First impressions count right? - we think so too. From the first encounter to the final farewell, being a Host means being the first line of our guest experience. You will set the tone with your outgoing personality and welcoming smile, guiding guests through an unforgettable visit from start to finish. Your energy and attentiveness help make every guest feel like part of something special, ensuring they’re comfortable, happy, and excited for what’s to come. From greeting and seating guests to managing the flow of the restaurant, you’re an essential part of creating the vibrant, high-energy atmosphere we’re known for.

What You’ll Do

• Guest Experience Leader: Welcome guests with warmth and enthusiasm, making sure they feel right at home from the moment they walk through the door.
• Reservation Guru: Handle reservations with ease, confirming guest details and managing waitlists. Be proactive in adjusting and communicating any changes to wait times or seating arrangements to our guests and our front of house teams.
• Seating Strategist: Manage the table plan to ensure guests are seated in a timely manner while balancing the flow of the restaurant.
• Problem Solver: Address guest questions, concerns, or special requests with a helpful attitude, offering solutions and ensuring that any issues are resolved efficiently and professionally.

What We’re Looking For

• Experience in a fast-paced, customer-facing role where your attention to detail and multitasking skills shine.
• A friendly, approachable personality that makes every guest feel like a VIP as soon as they arrive.
• Strong communication skills and the ability to think on your feet, whether you're checking in with guests or coordinating with the team.
• The ability to stay organized, manage reservations, and handle the guest flow without breaking a sweat.
• A passion for hospitality and a desire to make every guest’s visit memorable, fun, and easy.

Think you’d fit right in? Get in Touch!