Host

Brewdog Plc; London Borough of Lambeth; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Taxi home contribution

Staff discount

Customer service incentive scheme

4-week sabbatical every 5 years

Contracted hours

Safe ride home

Job summary

BrewDog Waterloo is seeking an enthusiastic Host to join our team. You’ll work closely with the Head Host to manage reservations, welcome guests, and ensure an exceptional beer and service experience.

You’ll be part of a vibrant crew across front-of-house roles, bringing energy, beer knowledge, and a guest‑centric approach to every shift. Join a team that prides itself on craft beer passion, teamwork, and delivering memorable experiences.

Responsibilities

• Support the Head Host in running daily reservations and guest seating coordination.
• Lead by example to deliver the best customer experience and uphold BrewDog's standards.
• Ensure bookings run smoothly and that guests have a brilliant time from arrival to departure.

Job description

About Us

OUR MISSION IS TO MAKE OTHERS AS PASSIONATE ABOUT GREAT BEER AS WE ARE

TAXI HOME CONTRIBUTION | STAFF DISCOUNT | CUSTOMER SERVICE INCENTIVE SCHEME | 4-WEEK SABBATICAL EVERY 5 YEARS | CONTRACTED HOURS

We love great craft beer. We want everyone to be as passionate about it as we are – and our bars are at the heart of that mission. You’ll help us deliver an amazing beer and customer experience every shift so, because we expect great things from you, we give great things back.

SAFE RIDE HOME| We want to make sure you get home safe after a hard shift. That’s why we contribute £5 to your pay-check to help you get home safely after midnight. This is open to all our bar crew.

STAFF DISCOUNT| 50% off BrewDog Beers/Ciders, Wonderland Cocktails, BrewDog Merchandise, and Soft Drinks, plus 25% off all other menu items. Crew also get discount on takeaway beer – perfect for taking the bar home.

CREW FOOD| Enjoy a full menu for just £4 when you're on shift – proper fuel for a proper shift.

4-WEEK SABBATICAL| After every 5 years here you will receive an additional 4 weeks off to spend it doing whatever you want.

AND A LOT MORE| Okay, deep breath… enhanced sick pay, life assurance, high street retail discounts, employee assistance programmes, enhanced family friendly policies around maternity and paternity leave, additional holiday days per year, pawternity leave, DE+I and crew forum groups and beer samples on some shifts.

We’re focused on making sure that we, and future generations, have a planet to brew great beer on. Our industry leading techniques help us create and deliver unique beer whilst doing our bit (and others’) for the environment

About The Role

BREWDOG WATERLOO ARE ON THE HUNT FOR AN AWESOME HOST!

We at BrewDog have one mission. We want to make other people as passionate about great craft beer as we are. Our bars are at the forefront of that mission, delivering amazing beer & customer service at all times. And now, we’re looking for a Host to join our team.

In this role you’ll support the Head Host in running the reservations each day, who will delegate their duties as they see fit. You’ll be the benchmark for customer service, leading by example giving the best customer experience of all time.

You’ll be part of an experienced host team alongside a crew of passionate & confident individuals, made up of team in the kitchen, on the floor & behind the bar. Some with vast amounts of beer knowledge, some with years of customer service experience, some fresh into the industry. Your job is to look after our guests & ensure the bookings are running smoothly and that everyone is having a brilliant time!

About You

THE BREWDOG CHARTER

IT'S ALL ABOUT BEER. NO COMPROMISEWe make every BrewDog experience the best it can be.

CREATIVITY IS OUR UNFAIR ADVANTAGENew beers. New ideas. New standards.

WE DO MORE IN A DAY THAN OTHERS DO IN A WEEKYou get more done when you do it together.

WE LISTEN. WE LEARNNo egos, just honesty and transparency.

WITHOUT US WE ARE NOTHINGWe play to win, and we have fun while we're doing it.