Host

Hallmark Care Homes; Ipswich; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Real Living Wage

Joining bonus

Bank holiday pay

Refer a Friend

Westfield Cash back

Training & development

Nurse PIN subscription

RCNi subscription

Free uniform

Blue Light Card

Pension & life assurance

Wellness benefits

Hallmark Rewards

Job summary

Hallmark Luxury Care Homes in Ipswich is seeking a friendly Host to join our hospitality-focused team within our care home. You will greet residents and families, serve refreshments, and help create welcoming moments throughout the day.

Experience in hospitality and customer service is valued. We offer competitive pay, annual reviews, training opportunities, and a range of benefits to support your wellbeing and career growth.

Qualifications

• Experience in hospitality with a strong background in customer service.

Responsibilities

• Greet residents and families warmly, offer refreshments, and support residents in enjoying beverages while encouraging independence where possible.
• Collaborate with kitchen and lifestyles teams to keep the café area clean and ready for events and functions.
• Maintain cleanliness of the café/dining area and adhere to food safety hygiene policies and standards.

Skills

Hospitality experience

Customer service

Communication

Resident engagement

Job description

Overview

Join Our Big Hearted Team as a Host at Hallmark Luxury Care Homes. Hallmark Luxury Care Homes cherishes every moment and delivers exceptional care to help residents live each day to the full. As a family-run provider since 1997, we emphasise relationships, high-quality care across our homes in England and Wales, and a welcoming hospitality-focused culture.

Responsibilities

• Customer Service: Greet residents and their families warmly, offer refreshments, and support residents in enjoying beverages while encouraging independence where possible.
• Team Work: Collaborate with the kitchen and lifestyles teams to keep the café area clean, tidy, and ready for events and functions.
• Health & Safety: Maintain cleanliness of the café/dining area and adhere to food safety hygiene policies and standards.

What We’re Looking For

Experience in hospitality with a strong background in customer service. We value enthusiasm, good communication, confidence, and the ability to engage with residents to make a positive impact on their lives.

Benefits & Rewards

We offer a comprehensive package designed to support you physically, mentally, and financially. Our benefits include Financial Wellbeing & Security, Career Growth & Development, and Recognition & Appreciation.

• Competitive pay; Real Living Wage Employer (or above)
• Annual salary reviews
• Joining bonus available in some homes
• Enhanced pay for working bank holidays (in care homes)
• Refer a Friend Scheme: earn up to £1000 for each successful referral
• Enrolment onto our Westfield Cash back plan
• Excellent induction and continuous professional training & career development pathways
• Free Nurse PIN subscription renewal & Free RCNi Nurse subscription (if required)

Extra Perks You'll Love

• Free uniform
• Free Blue Light Card

Reap the Rewards

Your dedication and hard work will be recognised with a competitive salary, outstanding training and development opportunities, and a supportive work environment. Additional benefits include:

• Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
• Skyrocket Your Career: Access industry-leading training and development.
• Wellness Matters: Enjoy a pension, life assurance, and optional healthcare.
• Exclusive Perks: Hallmark Rewards and discounts.
• Balance is Key: A fulfilling work-life balance, supporting your well-being.

Hallmark Luxury Care Homes is committed to equal opportunities in employment and the workplace and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We are happy to consider reasonable adjustments candidates may need during the recruitment process. For accommodations, contact the recruitment team at 01277 655655 or via [e-mail].