Host

Sodexo Ltd; Hounslow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider in Hounslow is seeking a Lounge Host at United Airlines Lounges in Heathrow Airport. The role involves providing exceptional customer service, ensuring food quality and presentation, and maintaining high standards of service. Ideal candidates will have experience in hospitality and excellent communication skills. This is a permanent full-time position, offering competitive pay and benefits.

Benefits

Extensive employee benefits

Recognition and rewards

Qualifications

• Experience in a hospitality role preferred.
• Attention to detail required.
• Ability to multitask efficiently.

Responsibilities

• Greet customers in a friendly manner.
• Maintain cleanliness of the dining area.
• Ensure timely delivery of orders.
• Engage with passengers during service.

Skills

Excellent customer service skills

Previous experience in hospitality

Ability to prioritize

Knowledge of food safety and COSHH

Good communication skills

Teamwork

Ability to follow instructions

Job description

About the Role

Lounge Host at United Airlines Lounges Terminal 2 Heathrow Airport

Provide full 5-year employment history, including any criminal record details. Permanent full‑time employment will be offered upon successful completion of the probation period and airport pass clearance.

We’re experience makers and food fanatics and we’re hiring!

Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more.

Be part of something greater.

Greet customers in a friendly, welcoming manner and provide exceptional customer service to ensure that Service Standards and Procedures are always followed. Maintain front‑of‑house displays, replenish when required, and uphold a consistently high standard of food quality and presentation. Engage passengers during service, multitask efficiently, and work well with others. We maintain the highest standards and, with your help, we’ll ensure that all our services are delivered with care, flair and a winning smile.

Sodexo reserves the right to close this advert early if we receive a high number of applications.

Package Description

• 39.66 hours per week
• Starting from £13.40 per hour
• Shift pattern: 2 early shifts, 2 late shifts, followed by 2 days off
• Early shift: 04:30–13:30
• Late shift: 13:15–22:15
• Permanent – Full Time (subject to successful probation and airport pass clearance)
• Extensive employee benefits, rewards, and recognition

Main Responsibilities

• Present the menu to customers and be familiar with all dishes.
• Ensure that Service Standards and Procedures are always followed.
• Ensure all counters are set up to the agreed standard and specification.
• Ensure a ready supply of all service items is always available, liaising with Chefs and back‑of‑house staff for a smooth, efficient service.
• Ensure timely and accurate delivery of orders.
• Maintain cleanliness of the dining area.
• Provide refills of water and other beverages.
• Accommodate customers’ needs and answer questions.

Additional Responsibilities

• Attend all location meetings as required.
• Show commitment to company values in all aspects of your role.
• Act as a positive ambassador for the business.
• Cooperate with all team members and undertake duties in the kitchen/service areas as requested.
• Follow objectives set by management and use the training given when necessary.

Essential Qualifications

• Excellent customer service skills.
• Previous experience working in a hospitality role.
• The ability to prioritise and have an eye for detail.
• Knowledge of food safety and COSHH (advantageous).
• Good communication skills – written and verbal.
• The ability to demonstrate great teamwork.
• The ability to follow instructions.

Desirable Qualifications

• Lounge experience.

About the Company

Sodexo Live! – We’re Experience Makers. We believe in making every moment count for our guests and team members. Our events span high‑profile sports venues, cultural destinations, corporate events and more, creating unforgettable moments across the globe. As part of Sodexo Live!, you’ll belong to a team that feels like family, act with purpose, thrive in your career, and be alive in the moment, creating shared experiences that matter.