Host

Shoreditch Grind; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading coffee company in London is seeking an experienced Host to join their team. In this role, you will provide exceptional customer service and ensure memorable experiences. Ideal candidates will have a background in hospitality, excellent communication skills, and an ability to thrive under pressure. As part of a dynamic floor team, you will help drive service excellence while representing the company positively. This role offers various perks including discounts and social events.

Benefits

NEST Pension

Stream financial access

Employee Loan

Referral Bonus

Discounts online

SpectrumLife support

Crew Card for food/drinks

Friends & Family Discount

Meals on Duty

Social Events

Enhanced Maternity and Paternity

Qualifications

• Experience in the hospitality industry.
• Ability to work well under pressure.
• Strong team player dedicated to excellence.

Responsibilities

• Provide a memorable experience for customers.
• Adhere to company service standards.
• Support a busy team and contribute to results.

Skills

Strong communication skills

Good phone skills

Problem-solving skills

Time-management skills

Tools

Reservation booking systems

Job description

A bit about us.

Grind is a coffee company that lives in London. Since opening Shoreditch Grind in 2011, we've expanded across London with cafés, coffee trucks and a state‑of‑the‑art coffee roastery.

Our cafés and coffee shops are the beating heart of Grind, they are where it all began. We're a bustling hub in the heart of London's most iconic places, known for serving our specialty coffee and renowned bottomless brunches.

We think coffee can be a force for good. Whether it's through creating the UK’s first compostable coffee pods, our plastic‑free packaging or carbon‑free shipping – we're on a mission to be the world's most sustainable coffee company.

In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry – in our first year, we recovered 43 million pods' worth of ocean‑bound plastic.

A bit about the role.

We are on the hunt for an experienced Host to join the Grind crew! The host/floor team are the face of our business, so you must have buckets of energy! If you have passion for amazing food & beverage, and possess incredible customer service skills, then we want to hear from you!

You will need to be a big team player with great personality and strong knowledge of excellent customer service. Whilst you will be predominantly based at the host desk, you will also need to be willing to support the floor team from time‑to‑time. You will be driven to succeed, have aspirations to develop in your role, and eager to learn in order to progress.

Experience wise, we are looking for individuals who have already had exposure to the hospitality industry and are well‑versed in what it takes to provide a memorable experience for any/every customer. You will need to have excellent phone skills and be familiar with reservation booking systems.

Role responsibilities.

• Provide a memorable experience for any/every customer
• Possess full understanding of Steps of Service in line with Grind standards
• Deliver exemplary service in line with our Steps of Service procedures
• Adhere to company values and rules of professional conduct
• Display a smart and professional appearance, representing the company in a positive manner
• Undertake regular training programs
• Work to support a busy team and contribute to team‑driven results

You’ll have.

• Ability to work well under pressure and use initiative
• Possess strong communication skills to enable effective dialogue with colleagues and customers
• Good phone skills
• Ability to problem solve and elevate complaints accordingly
• Dedicated team‑player, who strives for excellence and leads by example
• Excellent time‑management and prioritisation skills

Diversity and Inclusion.

Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.

If there are any adjustments you need to help you bring your best self to an interview with us please let us know.

Benefits and Perks.

• NEST Pension: We offer a pension scheme to help you plan for your future.
• Stream: Take control of your finances with on‑demand access to your earned wages, financial coaching, and more.
• Employee Loan: Access an interest‑free loan of up to £1,000 to help with unexpected expenses.
• Referral Bonus: Earn a bonus for bringing great talent to our team (£250 for employees, £450 for managers).
• Discounts online: Up to 40% off our retail line online.
• SpectrumLife: Access our confidential Employee Assistance Program (EAP) for personal and professional support.
• Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations.
• Friends & Family Discount: Share the love with discounts for your friends and family on our website and at our sites.
• Meals on Duty: Enjoy one staff meal on shifts over 4 hours, and two staff meals on shifts over 10 hours.
• Social Events: Join us for team social events to connect and have fun.
• Enhanced Maternity and Paternity: Enjoy enhanced maternity and paternity benefits once eligible.

Grind run a tronc scheme, which is managed by an independent tronc master. Tronc payments are variable and not guaranteed, this number is likely to fluctuate depending on site performance and individual eligibility.