Host

Poolhouse Global Holdings Ltd; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A new hospitality venture in City Of London is seeking a Host to create a welcoming atmosphere for guests. This role includes managing bookings, coordinating guest flow, and ensuring a seamless experience. The ideal candidate will be a warm and confident communicator, capable of multitasking in a busy environment. This position offers various employee benefits, including a Success Share Scheme and health perks.

Benefits

Employee ‘Success Share Scheme’

Free Health Assured EAP membership

Perks and Discounts platform

£100 Monthly Employee rewards

Medicash Health Cash plan

Wagestream access (early pay & savings tools)

Paid volunteer day for a charity of your choice

A Duvet Day Allowance

Birthdays off

Free nutritious meals at work

Twice yearly Poolhouse Socials

Qualifications

• Must be an excellent communicator, managing guest relations with warmth and confidence.
• Established ability to handle multiple reservations efficiently and effectively.
• Experience in teamwork and ability to maintain high standards of service in busy environments.

Responsibilities

• Welcome guests and manage bookings with attention to detail.
• Coordinate guest flow and communicate effectively with the front-of-house team.
• Handle guest queries professionally and ensure smooth operations during peak periods.

Skills

Friendly, confident, and articulate communicator

Highly organised and comfortable managing multiple bookings

Calm under pressure with a guest-first attitude

Naturally warm and welcoming with excellent people skills

Comfortable using booking software and digital tools

Able to adapt tone and pace accordingly

Works well in a team and supports others

Strong attention to cleanliness and detail

Job description

Be part of something special from the start! We're recruiting now for this exciting role, with a planned start date in January 2026, giving you the perfect time to prepare for your next career chapter. Join the founding team of this brand new concept and make your mark on an exciting fresh venture.

What This Role Is Here To Do (Role Purpose)

As the first and last face our guests see, the Host plays a vital role in creating a standout experience from the moment they walk through the door. You’ll bring warmth, confidence, and impeccable organisation to every shift: welcoming guests, managing bookings, coordinating smooth arrivals and departures, and keeping the venue buzzing with good vibes and great flow.

What Success Looks Like

• Guests feel immediately welcome and well looked after
• Bookings and arrivals are handled efficiently and with care
• Guest flow is managed seamlessly during peak and quiet times
• Front-of-house team are supported with up-to-date guest info
• Queues are avoided and table turnover is managed smoothly
• You bring energy, clarity, and calmness to busy moments

Where This Role Can Take You

• Front of House Manager
• Events Coordinator

Our Way of Working

This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values: Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality.

Skills, Knowledge and Expertise

• Friendly, confident, and articulate communicator
• Highly organised and comfortable managing multiple bookings at once
• Calm under pressure with a guest-first attitude
• Naturally warm and welcoming with excellent people skills
• Comfortable using booking software and digital tools
• Able to read the room and adapt tone and pace accordingly
• Works well in a team and supports others to deliver seamless service
• Strong attention to cleanliness, detail, and appearance of the welcome area

Benefits

• Welcome every guest with warmth, energy, and confidence
• Manage the booking system and guest list with attention to detail
• Communicate expected wait times, table availability, and venue layout
• Proactively monitor guest movement and adjust flow where needed
• Act as the point of contact for bookings, walk‑ins, and special occasions
• Liaise with FOH team to ensure tables are guest‑ready and properly turned over
• Support queue management and minimise guest wait times
• Handle guest queries or concerns professionally and positively
• Keep the host stand organised and presentable at all times
• Assist with cloakroom duties and guest belongings when required
• Keep a calm head and a smile during busy periods

Benefits

• Employee ‘Success Share Scheme’
• Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
• Perks and Discounts platform
• £100 Monthly Employee rewards
• Medicash Health Cash plan
• Wagestream access (early pay & savings tools)
• Paid volunteer day for a charity of your choice
• A Duvet Day Allowance
• Birthdays off
• Free nutritious meals at work
• Twice yearly Poolhouse Socials