Host

The Wonderfield Group; Birmingham; On-site; GBP 10,000 - 40,000; Part time

Job summary

A restaurant group in Birmingham is looking for a Host to be the first point of contact for guests, ensuring a warm welcome and smooth operations. Key responsibilities include managing reservations, communicating with guests, and promoting the restaurant. Ideal candidates should possess strong interpersonal skills, be reliable, and thrive in a team setting. The role offers part-time hours with great benefits including free food and support for professional qualifications.

Benefits

Fantastic working hours

Free YO! food

Professional qualifications support

Support services for physical and mental well-being

Qualifications

• Great communicator with a love for interacting with people.
• Able to adapt to different tasks in the restaurant.
• Dynamic, hands-on approach to work.

Responsibilities

• Provide a warm welcome and manage guest bookings.
• Communicate effectively with guests and the team.
• Promote the restaurant to passing guests and engage them.

Skills

Communication skills

Reliability

Adaptability

Team player

Problem-solving

Job description

Operations - Birmingham Selfridges

Contract: Part Time

Salary: 12.21

Contracted Hours: 16

We burst onto the restaurant scene in 1997, when we shook up London and showed the UK a new way of eating. Part of this was the 'kaiten' conveyor belt and colour‑coded dishes which made our name. We're all about fresh, flavoursome, authentic Japanese food. Sushi is what we're famous for, but we also have a mouth‑watering range of hot street food available – from traditional classics to innovative fusion dishes. All packed with rich, aromatic flavours and umami. Fast forward to today and we have over 70 restaurants all over the globe, more than 300 kiosks in the UK, with grocery products and pre‑pack sushi in most major UK supermarkets.

• A real people person, you are a great communicator and love to interact with people.
• Adaptable, Flexible and committed to learning all the stations of a YO! restaurant
• Hands on, dynamic and a great team player
• Committed to guest satisfaction and always looking for opportunities to make that guest experience that extra bit special!
• Reliable and good time keeping is essential

Our Hosts are the first and final point of contact for our guest and are responsible for ensuring our guest journey starts and ends as a success! Hosts are responsible for providing a warm welcome, managing bookings, and acknowledging our guest in a timely and welcoming manner; you can pre‑empt our guest seating preferences whilst maximising restaurant operations.

Our Hosts are adaptable, welcoming and hands on! We are people focused and love accommodating our guest needs.

• Guest are at the heart of what we do, providing a great experience starts with our Host with a warm welcome at the door or a friendly acknowledgment on arrival.
• Communicating is key, our Host are key communicators, whether that be communicating with the YO! team effectively to deliver a seamless wait time for our guest or dealing with guest enquiries and request.
• Real brand advocate you are engaging and welcoming, approaching passing guests to promote our offering and entice potential customer through the door.
• Guest orientated, you have a keen eye for the customers needs and are ready to support our Guest Servers working on the floor.
• Great organisation skills, our host manage reservations and waitlists using the restaurant’s booking system whilst pre‑empting the upcoming rush!
• Problem solving, you are able to accommodate the guest needs whilst managing the operational demands.
• Working as a team, supporting our Guest Servers in the restaurant operations, such as table set up, cleaning menus, polishing calculary and creating a clean and welcoming environment.
• Any guest interactions are quickly followed up throughout the day. If we ever deviate from delivering our high standards, we make it right to quickly resolve and ensure all guests leave happy and advocates of our brand.

We're proud to offer:

• Fantastic working hours
• Free YO! food - What's your favourite YO! dish? Every time you work you can power your shift with a selection of your choice from our fantastic menu
• Grow with YO! – we will pay for you to achieve professional qualifications (up to Degree level) whilst you work
• Brilliant support services designed to enhance your physical, mental and financia