Host

San Carlo Restaurant Group; Birmingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

An Italian restaurant group in Birmingham is hiring a Host to greet guests, manage reservations, and maintain a tidy front of house. The ideal candidate has prior experience and excellent communication skills. This role offers competitive industry pay and a variety of colleague benefits, including free meals and discounts.

Benefits

Free Meals on Duty

50% Staff Discount

Refer a Friend Bonuses

Elevate Training Academy

Volunteering Days

Squadra App Discounts

Wagestream

Legal and Financial Advice

Colleague of the Month Awards

Annual Company Awards

Global Opportunities

Best in Class Pension

Qualifications

• Experience in a similar role.

Responsibilities

• Greet guests as they enter the restaurant and welcome them.
• Manage the restaurant's waiting list and seat guests promptly.
• Maintain an organized and tidy front of house area.
• Answer phone calls and manage reservations.
• Answer guest inquiries about the menu or services.
• Collaborate with servers for timely food delivery.
• Track table turnover and communicate availability.
• Handle customer complaints professionally.
• Maintain accurate records of guest counts.

Skills

Excellent communication skills

Attention to detail

Organizational skills

Multitasking

Job description

Fumo Selfridges is hiring a Host!

Competitive Industry pay (based on salary & Tronc)

Our story

The Distefano family, spanning two generations, started San Carlo over 30 years ago and has grown to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly, and Knightsbridge in London to Bristol, Leicester, Liverpool, Leeds, Cheshire, and Manchester, with a growing number overseas – including Kuwait, Bangkok, and Qatar, and with new sites set to open in Miami.

Colleague Benefits

• Free Meals on Duty - Delicious, healthy meals, all free
• 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
• Refer a Friend - Bring your friends and earn up to £1,000 per person
• Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app
• Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community
• Squadra App - Offering you discounts and rewards with thousands of companies worldwide
• Wagestream - Access to earned pay at any point of the month
• Legal and Financial Advice - Free legal and financial advice for you and your family
• Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated
• San Carlo Awards - Our annual awards event, celebrating the talent and hard work of our colleagues
• Global Opportunities - The chance to work at international restaurants, from Dubai to Miami
• Best in Class Pension - Partnered with an industry-leading pension provider to support your future

Key Responsibilities

• Greeting guests as they enter the restaurant and welcoming them.
• Managing the restaurant's waiting list and seating guests promptly and efficiently.
• Maintaining an organized and tidy front of house area, including the hostess stand, waiting area, and restrooms.
• Answering phone calls and managing reservations.
• Answering guest inquiries about the menu, promotions, or services.
• Collaborating with servers and kitchen staff for timely food and beverage delivery.
• Tracking table turnover and communicating availability to servers.
• Handling customer complaints courteously and professionally.
• Maintaining accurate records of guest counts and reservations.

Required Qualifications & Experience

• Experience in a similar role
• Excellent communication skills
• Meticulous attention to detail, highly organized, capable of multitasking
• Proactive self-starter, able to work independently with good judgment and minimal supervision