Hospitality Training & Guest Experience Lead

Sodexo; Ascot; On-site; GBP 45,000; Full time

Job summary

A leading hospitality service company seeks a Service Excellence Manager to elevate the guest experience across all operations at Ascot Racecourse. You will shape service culture and lead training efforts, ensuring excellence at every interaction. Successful candidates will have a strong background in hospitality operations, exceptional leadership skills, and a passion for delivering outstanding customer service. This role offers competitive benefits, including a salary of circa £45,000 plus bonuses and ongoing professional development opportunities.

Benefits

Free parking

Free Raceday tickets

Access to annual Hospitality box

Mental health and wellbeing support

Employee Assistance Programme

Health and wellbeing app

Sodexo Discounts Scheme

Retirement Plan benefits

Flexible working environment

Full training and protective uniform

Qualifications

• Proven experience in hospitality operations, guest experience, and service training.
• Strong leadership skills with experience managing teams and influencing at all levels.
• Experience in analysing feedback and operational data to implement effective improvements.

Responsibilities

• Champion a culture of excellence and regularly review service standards.
• Build training programs for casual workers to ensure best practices.
• Work closely with Operations teams to mentor and motivate staff.

Skills

Leadership skills

Training design

Guest-centric mindset

Data-driven analysis

Communication skills

Job description

A leading hospitality service company seeks a Service Excellence Manager to elevate the guest experience across all operations at Ascot Racecourse. You will shape service culture and lead training efforts, ensuring excellence at every interaction. Successful candidates will have a strong background in hospitality operations, exceptional leadership skills, and a passion for delivering outstanding customer service. This role offers competitive benefits, including a salary of circa £45,000 plus bonuses and ongoing professional development opportunities.