Hospitality Team Leader

The University of Liverpool; Liverpool; On-site; GBP 23,000 - 26,000; Full time

Job summary

A prominent educational institution in Liverpool is seeking a Hospitality Team Leader to oversee catering operations on its main campus. The role involves leading a team, ensuring excellent customer service, and managing a variety of catering tasks. Applicants should have experience in catering services and possess strong communication skills. This is an opportunity to join a forward-thinking team dedicated to diversity and inclusion.

Qualifications

• Experience in catering services and front of house experiences.
• Proven ability to lead a team of assistants effectively.
• Commitment to delivering excellent customer service.

Responsibilities

• Provide direct leadership to Hospitality Assistants.
• Serve and deliver food and beverages to customers.
• Maintain a flexible approach to various tasks as needed.

Skills

Excellent communication skills

Attention to detail

Experience in catering services

Front of house services experience

Tools

Procure Wizard

Agresso Web

University's EPOS system

Job description

THE UNIVERSITY OF LIVERPOOL

DIRECTORATE OF PEOPLE AND SERVICES

FACILITIES, RESIDENTIAL AND COMMERCIAL SERVICES

COMMERCIAL SERVICES DEPARTMENT

HOSPITALITY TEAM LEADER - GRADE 3

£23,061 - £25,804 pa

Are you experienced in Catering Services, with experience in front of house services and events? Are you looking for a new challenge? Would you like to join our Catering Team?

We are looking for a Team Leader to work as the face of our catering operation on The University’s main campus.

You will be responsible for providing direct leadership to Hospitality Assistant(s), serve and deliver food and beverages to a wide range of customers, including grab and go, speciality coffees and hot food snacks.

Working with the hospitality assistant(s), you will carry out day to day work as specified by your supervisor or Manager and have a flexible approach to working in all other areas of Commercial Services.

You will become a competent user of the departmental procurement and finance systems such as Procure Wizard and Agresso Web, and the University’s EPOS system.

Excellent communication skills and attention to detail are all essential as you will work with the catering services team to ensure the provision of an efficient service and to provide excellent customer service standards.

Commitment to Diversity
The University of Liverpool is committed to enhancing workforce diversity. We actively seek to attract, develop, and retain colleagues with diverse backgrounds and perspectives. We welcome applications from all genders/gender identities, Black, Asian, or Minority Ethnic backgrounds, individuals living with a disability, and members of the LGBTQIA+ community.

Job Ref: 102113 Closing Date: 2 December 2025

For full details and to apply online, please visit: https://recruit.liverpool.ac.uk