Hospitality Team Leader

Company of Cooks; City Of London; On-site; GBP 30,000; Full time

Job summary

A leading hospitality service provider in London is seeking a Hospitality Team Leader. You will lead receptions, manage event setups, and ensure exceptional customer service. Ideal candidates will have strong leadership skills and previous experience in hospitality. The role includes a salary of £29,200 per annum and various perks including personal development opportunities and a pension scheme.

Benefits

Personal Development and Training opportunities

Life assurance scheme

Pension scheme

Holiday allowance

Access to Healthcare Support App

Family friendly support

Family friendly support

Regular social events

Volunteering days

Professional subscriptions

Recognition schemes

Qualifications

• Prior experience in the hospitality industry required.
• Excellent customer service skills are a must.
• Ability to remain calm under pressure.

Responsibilities

• Lead drinks and canapes receptions for up to 70 guests.
• Set up rooms for bookings and events according to standard procedures.
• Ensure equipment is clean and presentable.

Skills

Leadership

Communication

Customer service

Problem-solving

Organizational skills

Calm under pressure

Job description

We are Company of Cooks, and we believe brilliant food and drink starts with brilliant people. For over 25 years, we’ve been part of some of the UK’s most loved cultural destinations, from historic palaces and botanical gardens to buzzing galleries and performance spaces, running the cafés, restaurants, bars and events that bring these incredible places to life.

Our values - Craft, Creativity and Community - guide everything we do. They shape how we work together, how we support our partners, and how we make each guest feel welcome. If you care about food, people and doing things properly, you’ll feel right at home here.

Wherever we are, we do more than serve. We bring places to life through food, service and creativity and we’re looking for a Hospitality Team Leader to join our amazing site in London.

Location: SW1H 9JJ

Salary: £29,200 per annum, any overtime is paid at standard rate

Working Pattern: Monday - Friday, 40 hours per week, shifts can fall anytime between 8am and latest finish 11pm, flexibility is a must

Key Responsibilities:

• To be polite, professional and friendly at all times with customers, clients and colleagues
• Set up rooms for bookings and events according to the standard procedures
• Execute/Coordinate the timely delivery of refreshments breaks and lunches for meetings and conferences
• To lead drinks and canapes receptions for up to 70 guests
• Work closely with the events supervisor and line manager, listening and align with the event vision and organizational standards
• Ensure all equipment are properly placed, clean, and presentable
• Polishing and preparation of glassware, silverware, and crockery prior to and during events
• Receive, check, and store deliveries for upcoming events and meetings
• To demonstrate a can‑do attitude towards individual customer requests and strive to exceed customer expectations

Our Ideal Candidate:

• Have prior experience in the hospitality industry
• Strong leadership and communication skills
• Excellent customer service skills
• Problem‑solving abilities
• Organizational and time management skill
• Ability to remain calm under pressure

What’s in it for you?

Working with Company of Cooks has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support

• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers