Hospitality Supervisor

SmartRecruiters, Inc.; Norwich; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Holiday allowance

Bank holidays included

Birthday leave

Maternity leave

Free meals on shift

Pension & life insurance

Perkbox discounts

Employee assistance programme

Cycle to work

Job summary

BaxterStorey in Norwich is seeking a Hospitality Supervisor to lead guest experiences across client spaces. You will work with a collaborative team, delivering genuine hospitality with a smile and a proactive service mindset.

As part of our team, you will champion the company values, drive service standards, and support colleagues to ensure memorable hospitality experiences for every guest. This role emphasizes growth, development, and a supportive work environment.

Qualifications

• Previous experience in a similar role, especially in the food service industry
• You draw satisfaction from working within a collaborative and inclusive team environment
• IT literate, knowledge and use of Microsoft systems
• Strong communication and interpersonal skills
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Knowledge of food safety and sanitation practices

Responsibilities

• Great work ethic and an even greater smile.
• Customer focused with a passion for offering outstanding customer service.
• Perpetuates company philosophy and culture.
• Works according to the Company’s core values.

Skills

Customer service

Communication skills

Interpersonal skills

IT literacy

Microsoft Office

Food safety

Team collaboration

Job description

• 28 Days holiday inclusive of bank holidays.
• Birthday additional holiday.
• 24 week’s enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Pension and life insurance.
• Discounts available from Perkbox app, from high street shops to holidays & cinema.
• Access to employee assistance programme.
• Cycle to work scheme.

Are you personable, attentive, and capable of providing exceptional service whilst maintaining a positive approach? Do you want to contribute to the overall customer experience within beautiful client spaces?

At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to open our doors to individuals who share our passion for providing genuine hospitality and impeccable service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Every interaction is an opportunity to create a lasting impression, and we’re looking for a Hospitality Supervisorwho strives to exceed expectations at every turn.

Job Description

• Great work ethic and an even greater smile.
• Customer focused with a passion for offering outstanding customer service.
• Perpetuates company philosophy and culture.
• Works according to the Company’s core values.

Qualifications

• Previous experience in a similar role, especially in the food service industry
• You draw satisfaction from working within a collaborative and inclusive team environment.
• IT literate, knowledge and use of Microsoft systems
• Strong communication and interpersonal skills.
• Ability to adapt to challenges and opportunities with a solution-oriented perspective.
• Knowledge of food safety and sanitation practices.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

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