Hospitality Supervisor

Signature Senior Lifestyle; Hertford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A luxury care and nursing home in Hertford is seeking a Hospitality Supervisor to manage non-clinical operations including Food & Beverage, Housekeeping, and Resident Activities. The ideal candidate will have a background in hospitality and a passion for enriching the lives of older residents. Responsibilities include team management, service quality enhancement, and promoting resident autonomy. This role offers a supportive work environment focused on dignity and joy.

Qualifications

• Experience in a similar hospitality role.
• A genuine interest in supporting older people, including those with dementia.
• Strong organizational and leadership skills.

Responsibilities

• Manage the planning and delivery of hospitality services.
• Lead and allocate team members to ensure service delivery.
• Enhance dining experiences and maintain housekeeping standards.

Skills

Hospitality experience

Interest in supporting older people

Organizational skills

Leadership skills

Team player

Job description

Overview

Are you passionate about delivering exceptional experiences for people in a caring and supportive environment? We are looking for a Hospitality Supervisor to oversee and manage a variety of departments including Food & Beverage Services, Housekeeping and Activities/Events at our luxury care and nursing home in Hertford and help shape an enriching daily life for our residents.

As Hospitality Supervisor you will be supporting the Hospitality Manager to oversee a variety of non-clinical operations within the home, including Food & Beverage, Housekeeping, and Activities/Events to ensure every aspect of daily living is supported with dignity, joy, and individual attention.

This will involve:

• Managing the planning and delivery of hospitality and wellbeing services across the home
• Leading, coordinating, and allocating team members to ensure seamless delivery across catering, cleaning, and resident engagement
• Enhancing the dining experience by participating in food service and ensuring a high standard of presentation and service
• Maintaining robust housekeeping standards for cleanliness and comfort
• Planning and supporting activities that encourage creativity, movement, and social engagement
• Advocating for resident choice and independence in everything you do

Responsibilities will vary on each shift depending on which department you are supporting.

Desired Qualifications and Skills

• Experience in a similar hospitality role
• A genuine interest in supporting older people, including those with dementia or special physical needs
• Strong organisational and leadership skills
• Knowledge or hands‑on experience with event planning or creative activities (e.g., crafts, ceramics, light physical exercise) is a plus
• A team player with a warm, compassionate approach