Hospitality Supervisor

Aramark; Gloucestershire Science & Technology Park; On-site; GBP 27,000; Full time

Job summary

A leading hospitality management company is seeking a Hospitality Supervisor in Gloucestershire to lead operations at Hartpury. The role includes supervising staff, managing client bookings, and ensuring high service standards across events. Ideal candidates will have strong leadership experience, exceptional customer service skills, and the ability to work flexible hours including weekends. This position offers a competitive salary and access to various employee benefits.

Benefits

Access to an employee benefits portal with discounts

Online GP services

Apprenticeship schemes for career development

Qualifications

• Experience in high-end hospitality or events is a plus.
• Familiarity with event booking systems is desirable.
• Food hygiene training is a beneficial qualification.

Responsibilities

• Supervise and motivate hospitality staff.
• Manage hospitality bookings and client communication.
• Coordinate events and ensure high service standards.
• Act as the main client contact during events.
• Ensure compliance with health and safety regulations.

Skills

Strong communication and interpersonal skills

Proven ability to deliver excellent customer service

Demonstrated leadership experience in hospitality

Highly organised and adaptable

Proactive problem-solving attitude

Flexibility to work evenings and weekends

Job description

Job Overview

Hospitality Supervisor
REQ Number: 606527
Location: Hartpury, GL19 3BE
Contract Type: Permanent
Hours: 5 over 7 days including weekends and shift work
Salary: £26,464.68 per annum
Working Weeks: 52 weeks per year

Are you passionate about delivering exceptional hospitality experiences? We’re looking for a proactive and organised Hospitality Supervisor to lead our hospitality operations at Hartpury. From large-scale sporting and equine events to formal dinners and private functions, this role offers variety, responsibility, and the chance to make a real impact.

Key Responsibilities

• Supervise and motivate hospitality staff to maintain high standards of service
• Manage hospitality bookings and liaise with clients to ensure all requirements are met
• Coordinate events using internal systems and booking portals
• Lead the setup and delivery of events, from casual fixtures to formal occasions
• Act as the main point of contact for clients during events, resolving queries and issues
• Ensure compliance with health, safety, and food hygiene regulations
• Monitor stock levels, assist with ordering, and manage resources efficiently
• Collaborate with catering, events, and facilities teams for seamless service delivery
• Contribute to continuous improvement by suggesting and implementing service enhancements

What We're Looking For

• Strong communication and interpersonal skills
• Proven ability to deliver excellent customer service
• Demonstrated leadership experience in hospitality, catering, or events
• Highly organised and adaptable, with the ability to prioritise under pressure
• Professional and approachable with a proactive, problem-solving attitude
• Flexibility to work evenings, weekends, and during peak event periods

Desirable Skills

• Experience in high-end hospitality, sports, or equine event environments
• Familiarity with event booking systems or hospitality software
• Food hygiene or health & safety training/qualification
• Previous experience in a college or university setting

Benefits

• Access to an employee benefits portal with hundreds of discounts
• Online GP services
• Apprenticeship schemes for career development

Additional Information

This role requires an Enhanced DBS check due to the nature of the site and responsibilities.

About Aramark

Northern Europe - Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

Northern Europe - About Aramark

Aramark is a leading service and solutions provider in Northern Europe. We proudly support clients, partners and customers in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com

All applications will be treated in the strictest confidence. Aramark Northern Europe is an equal opportunities employer.