Hospitality Supervisor

Searcys; City Of London; On-site; GBP 33,000; Full time

Job summary

A prestigious catering company seeks a Hospitality Supervisor in London. You will coordinate events, manage staff, and ensure excellent customer service. Ideal candidates have at least 2 years of management experience, strong communication skills, and a passion for hospitality. This role offers a salary of up to £33,000 Pa and various employee benefits.

Benefits

50% discount across venues

Enrolment into pension scheme

Up to 38 days annual leave

Meals provided during shifts

Cycle to work scheme

Qualifications

• Minimum 2 years experience in people management.
• Excellent product knowledge in food and beverage.
• Experience running large events and dinners.

Responsibilities

• Play an integral role in the successful delivery of events.
• Train staff to operate according to department standards.
• Liaise with key people to ensure food and service consistency.

Skills

People management experience

Excellent product knowledge

Event management

Strong communication skills

Time management

Customer care skills

Presentation skills

Job description

Company Description

Searcys are looking for a Hospitality Supervisor to join our team at the National Army Museum. As a Hospitality Supervisor for Searcys you will be responsible for the overall co-ordination and profitability of an event, supporting the Manager to run and coordinate the team during events and managing our on-site cafe.

The National Army Museum welcomes visitors to learn about the Battle of Waterloo and all that being a soldier entails. The museum has fascinating military artefacts in contemporary light-filled spaces, with spectacular views of Sir John Soane’s Grade II listed stables and the Royal Chelsea Hospital.

Benefits

• 50% discount across Searcys venues


• Enrolment into the Searcys pension scheme


• Up to 38 days annual leave (dependent on job role)


• Access to everyday discounts and communication portal


• Employee assistance programme


• Enrolment into Searcys Champagne School


• Meals provided on shift when working within one of our venues


• Annual celebration event


• Cycle to work scheme


• Your birthday off to celebrate in style


• A day off to volunteer / give back to the charity of your choice

Job Description

As a Hospitality Supervisor you would be working closely with the Manager on site, supporting the operations team, talented chefs and target-driven sales people to deliver flawless service and exceptional food and drinks.

Searcys Hospitality Supervisor will build strong relationships with their clients, understanding a brief and executing every detail with continuous quality and a human touch.

Job Type: Full Time

Salary: up to £33,000 Pa

Key Responsibilities

• Play an integral role in the successful delivery of events across the site


• Train staff to operate in accordance with the department’s standards, including any casual labour required


• Monitor daily standards achieved in your department and report any concerns to your line managers


• Liaise with key people in all necessary areas (kitchen, events, cafe, etc.) to ensure the provision of food and service is consistent and in line with menu/standards pre-agreed


• Meet clients on arrival, ensuring the event meets their requirements and passing on any on-the-day changes to relevant people


• Handle customer complaints courteously, referring all complaints to the line manager if necessary


• Carry out regular checks of event areas for maintenance, housekeeping and other health and safety issues, reporting to the line manager


• Ensure in-house accounting policies are adhered to, monitoring food and beverage control and performing stock takes


• Adhere to Searcys cash handling and cashing up procedures, reporting any discrepancies immediately to your line manager


• Ensure staff time sheets are filled correctly

Qualifications

• Minimum 2 years experience in people management


• Excellent product knowledge (food/beverage)


• Experience running large events, dinners


• Leads by example, always acting professionally


• Excellent communication skills


• Takes the initiative


• Excellent time management


• Supportive / Team player


• Strong presentation skills


• Excellent customer care skills

Additional Information

We are the oldest caterer in the UK, founded in 1847. Working with us will give you an opportunity to be part of some of London’s most prestigious events, gaining insights and mentoring from skilled and experienced colleagues, and becoming part of a storied legacy in the hospitality industry. A career at Searcys means you are part of something special, with a rich history and an established reputation that will provide you with an enormous sense of pride and belonging.

To find out more on the rich history of Searcys, please visit our website at