Hospitality, Supermarket Assistant

John Lewis Partnership; Banstead; On-site; GBP 20,000 - 21,000; Part time

Job summary

Waitrose & Partners in Banstead is recruiting a Supermarket Assistant to provide partner-led service and a passion for food. You’ll help keep shelves stocked, support online orders, and assist across the shop floor with a friendly, customer-focused approach.

The role includes a night premium for late shifts (£3.75/hr between 22:00-06:00) and a part-time schedule of 17.75 hours/week (Tuesday 14:30–20:00, Wednesday 15:00–20:00, Saturday 12:00–20:30).

Qualifications

• Excellent communication and teamwork.
• Experience in customer-facing roles preferred.
• Strong interest in food and drink trends.

Responsibilities

• Stock replenishment - ensuring shelves are full and products are in the right place.
• Fulfilling online customer orders for driver delivery.
• Reducing wastage by following product due diligence and markdowns.
• Supporting the wider shop team including checkout and Click & Collect.
• Maintaining a safe and tidy working environment.

Skills

Communication skills

Job description

ABOUT THE ROLE

As a Supermarket Assistant, you’ll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can’t compete with - passionate Partners serving food lovers!

Your drive to go the extra mile will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime.In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Key Responsibilities

Alongside the great service you provide to our customers, your role will involve a variety of shop-keeping related tasks to keep the operation running efficiently and productively. Responsibilities include:

• Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
• Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors.
• Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates.
• Working with the wider shop team to support when needed including; checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more.
• Maintain a safe and tidy working environment with general shopkeeping tasks.

Essential skills/experience you’ll need

• Communication skills to enable you to work effectively as part of a team and with our customers.

Desirable skills/experience you may have

• Experience of working in a customer facing role is welcomed.
• Up to date knowledge and strong interest in food and drink trends.
• Flexible approach to ensure the support of the whole branch.

Closing Date:

September 5, 2026

Pay:

£14.55 (£14.80 After 90 days)

Contract Type:

Temporary

Hours of Work:

Part time opportunity. 17.75 hours per week. Working every Tuesday, 14:30 - 20:00, Wednesday, 15:00 - 20:00 and Saturday 12:00 - 20:30.

Job Level:

Partnership Level 10

Where You’ll Be Working:

Banstead (Waitrose & Partners), High Street, Banstead, Surrey, SM7 2NB

ABOUT THE PARTNERSHIP

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.