Hospitality Service Support

Default Brand; Chesterfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality company in Chesterfield is seeking a Hospitality Service Support team member to provide exceptional guest service. The ideal candidate should be age 17 or older and possess customer service skills, the ability to multitask, and knowledge of sanitation. Responsibilities include greeting guests, ensuring cleanliness, and maintaining operational standards. This position offers opportunities for training in various roles within the restaurant.

Qualifications

• Must be 17/18 years of age or older.
• Basic Mathematical Computations Skills.
• Ability to Promote Brand Integrity.

Responsibilities

• Provide exceptional experience for guests.
• Greet customers promptly.
• Maintain cleanliness and sanitation of restaurant.

Skills

Customer Service Skills

Ability to Communicate Clearly

Multi-Tasking

Menu Knowledge

Job description

1121 Huguenot Rd., Midlothian, VA 23113, USA

Description

Overview

The mission of Hooters is to “Make People Happy” and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere. You will have the opportunity to be cross trained in three areas of responsibility.

Host role

Ultimately responsible for greeting the customer immediately when they enter Hooters. Must possess a personal and energetic personality to welcome and seat guests, ensuring their needs are accommodated. Recognizes and assists parties with children, large parties, businessmen/women and all other types of people that enter Hooters doors. Controls the flow of the restaurant through seating and to alleviate Hooters Girls from getting multiple tables at one time to ensure each guest gets an excellent service experience. Must be aware of new menu items and specials and be able to answer all questions about the menu. May also act as the person responsible for selling Merchandise.

To-Go role

Takes orders via phone, delivery service apps/tablets, online orders, and walk-in guests. Ensures order accuracy, suggestive selling, orders packaged accurately, and receiving payment. Must be aware of new menu items and specials and be able to answer all questions about the menu.

Staff role

Maintains cleanliness and sanitation of various areas of the restaurant to include the parking lot, Front of House, and restrooms. Plays a significant part of the guests’ perception of the atmosphere. Attention to detail of restaurant needs in all aspects of staff support responsibilities. Keeps all wait stations fully stocked and maintained. If applicable, assists in stocking and cleanliness of the Hooters bar area and performing Food Runner tasks. Ability to prioritize multiple tasks to ensure operations run efficiently is important. All employees will be required to embrace the Company’s core values: Show You Care, Elevate the Spirit, Respect Everyone, Values Feedback, and Exceeds Expectations.

Responsibilities

• Guest Happiness
  • Food & Beverage Quality Assurance
  • Speed of Service
  • Friendly & Attentive Customer Service
• Brand Operating Standards
  • Welcoming, Personal, & Courteous
  • Ensures Proper Sanitation and Food Handling
  • Prepared, in Uniform & Punctual for Shift
• Other
  • Aware of Events & Specials
  • Sense of Urgency
  • Store Events Spokesperson
  • Ensures Proper Sanitation and Cleanliness of Sell Windows and Wait Stations
  • Facility Maintenance and Cleanliness
  • Ensures Products are Available for FOH Employees

Qualifications

• Must be 17/18 years of age or older
• Customer Service Skills
• Basic Mathematical Computations Skills
• Ability to Promote Brand Integrity
• Ability to Maintain Professionalism at All Times
• Ability to Communicate Clearly
• Ability to Work Well with Others
• Ability to Multi-Task within a Fast-Paced Environment
• Ability to Adapt to Change
• Menu Knowledge
• Knowledge of Sanitation and Use of MSDS

All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to be eligible to work for Hooters. The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment.

Hooters of America LLC. is an equal opportunity employer and committed to workplace diversity. M/F/D/V are encouraged to apply.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.