Hospitality Service Supervisor " Nights

LGH Hotels Management Ltd; Carlisle; On-site; GBP 24,000 - 30,000; Full time

Job summary

A reputable hospitality company in the UK seeks a Night Operations Supervisor for their hotel. Responsibilities include managing guest arrivals, motivating the team, and enhancing guest experiences. Ideal candidates will have supervisory experience and excellent communication skills. This position offers various employee benefits, including discounts and well-being support.

Benefits

Employee discounts on hotel rates

Shopping discounts

Eye care

Free meals on duty

Free parking

Qualifications

• Experience working nights in a busy hotel environment preferred.
• At least 12 months of supervisory experience required.
• Highly motivated and proactive; professionalism required.

Responsibilities

• Welcome guests and manage their arrival experience effectively.
• Motivate the team to deliver exceptional hospitality service.
• Engage in conversations with guests to enhance their experience.

Skills

Supervisory experience

Excellent IT skills

Oral communication skills

Written communication skills

Positive demeanor

Tools

Opera

Delphi

Microsoft Office

Job description

Carlisle Station Hotel, Sure Collection By Best Western

The Opportunity

As part of our Night hospitality operations team, you'll often be the first point of contact for many of our guests arriving at our hotels.

YOUR Mission

• Welcome Guests: Ensure the team greets our guests warmly and manages their arrival experience smoothly and efficiently.
• Lead with Positivity: Motivate the team through a positive and engaging culture to deliver exceptional hospitality service.
• Be Yourself: Our culture is all about our people. We want you to let your personality shine through, engaging in conversations with guests, making them feel welcome, and most importantly, making our guests smile.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• YOU will have experience working nights within a busy hotel environment (Preferred)
• At least 12 months of supervisory experience
• Highly motivated and proactive; acting with professionalism and positivity in all interactions.
• Excellent IT skills (MS Office, Financial systems) and numeracy
• Excellent oral and written communication skills
• Experienced user of Opera, Delphi, and Microsoft Office (Preferred)
• A positive and engaging demeanor.

Hotel

With its royal history, splendid architecture, and superbly central location, the Carlisle Station Hotel, part of the Sure Collection By Best Western, is one of the most desirable places to stay in Cumbria’s capital. This striking Victorian building is paired with modern, boutique interiors.

The hotel features 70 comfortable bedrooms, including family rooms and singles. It also boasts a stunning Victorian ballroom that can host up to 180 guests, and 5 versatile meeting rooms accommodating up to 220 delegates.

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.