Hospitality Operations Leader: Events & Guest Experience

21c Museum Hotels; Dartford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel group in Dartford is seeking an Operations Manager for the Mercure Dartford Brands Hatch Hotel & Spa. This role requires a hands-on leader with at least 2 years of hotel or operations management experience. You will support the General Manager, ensure guest satisfaction, and develop a high-performing team. The position offers a competitive salary and various benefits, including discounted stays at Accor hotels.

Benefits

Discounted room rates

Company pension scheme

28 days holiday

Free on-site parking

Career development opportunities

Qualifications

• Minimum 2 years hotel management or operations management experience.
• Strong team leadership and people development skills.
• Passion for hospitality with a guest-first mindset.

Responsibilities

• Support the General Manager in all aspects of hotel operations.
• Champion guest satisfaction and lead by example in service delivery.
• Manage room inventory, guest check-ins/outs, and front office performance.

Skills

Hotel management experience

Team leadership

Food & Beverage knowledge

Property management systems

Food safety compliance

Tools

Opera Cloud

Micros

Job description

A leading hotel group in Dartford is seeking an Operations Manager for the Mercure Dartford Brands Hatch Hotel & Spa. This role requires a hands-on leader with at least 2 years of hotel or operations management experience. You will support the General Manager, ensure guest satisfaction, and develop a high-performing team. The position offers a competitive salary and various benefits, including discounted stays at Accor hotels.