Hospitality Operations Lead: Guest Experience & Team

Bespoke Hotels Ltd; South Hams; On-site; GBP 35,000 - 45,000; Full time

Job summary

A hospitality management company is seeking an Operations Manager to oversee the daily functions of a hotel in South Hams, UK. The role focuses on ensuring exceptional guest experiences while managing team performance and operational efficiency. Candidates should possess strong leadership and communication skills with experience in hotel management. Benefits include meals on duty, spa deals, and additional leave days on anniversaries.

Benefits

Meals on duty

Spa deals

Employee Assistance program

Additional days leave on anniversary

Employee of the Month

Free staff parking

Mental Health Ambassador

Qualifications

• Experience in hotel management, particularly in operations.
• Ability to lead and motivate a team.
• Skills in budgeting and financial oversight.

Responsibilities

• Manage daily functions of the hotel and coordinate departments.
• Ensure the highest service, cleanliness, and operational efficiency.
• Handle escalated guest concerns to enhance satisfaction.

Skills

Strong leadership

Excellent communication skills

Guest-focused mindset

Job description

A hospitality management company is seeking an Operations Manager to oversee the daily functions of a hotel in South Hams, UK. The role focuses on ensuring exceptional guest experiences while managing team performance and operational efficiency. Candidates should possess strong leadership and communication skills with experience in hotel management. Benefits include meals on duty, spa deals, and additional leave days on anniversaries.