Hospitality Operations Lead: Events & Guest Experience

Accor Hotels; Dartford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global hospitality brand in Dartford, UK, is seeking an Operations Manager for their flagship hotel. This role involves leading hotel operations, enhancing guest satisfaction, and developing a high-performing team. Ideal candidates will have a strong background in food and beverage services and at least 2 years of management experience in the hotel industry. Join us for a rewarding career with excellent benefits including discounted hotel rates and career development opportunities.

Benefits

Discounted room rates

Company pension scheme

28 days holiday

Free on-site parking

Career development opportunities

Qualifications

• Minimum 2 years hotel management or operations management experience.
• Proven team leadership and people development skills.
• Strong F&B background with hands-on operational knowledge.
• Understanding of food safety, licensing, and brand compliance.

Responsibilities

• Support the General Manager in hotel operations.
• Champion guest satisfaction and lead by example.
• Recruit, train, and develop a high-performing team.
• Drive profitability and operational efficiency.

Skills

Team leadership

Guest satisfaction

Operational efficiency

Food and Beverage knowledge

Problem solving

Tools

Opera Cloud

POS systems

Job description

A global hospitality brand in Dartford, UK, is seeking an Operations Manager for their flagship hotel. This role involves leading hotel operations, enhancing guest satisfaction, and developing a high-performing team. Ideal candidates will have a strong background in food and beverage services and at least 2 years of management experience in the hotel industry. Join us for a rewarding career with excellent benefits including discounted hotel rates and career development opportunities.