Hospitality Operations Director — Lead Guest Experience

Marriott Hotels Resorts; City of Edinburgh; On-site; GBP 50,000 - 70,000; Full time

Job summary

A premier hotel in Edinburgh is looking for a Director of Operations to enhance guest experience and drive business goals. This role involves coaching teams, decision-making, and implementing innovative solutions. Candidates should have strong communication skills, a keen eye for detail, and a passion for hospitality. The position offers full-time employment in a vibrant culture within a newly built hotel featuring modern amenities and stunning views.

Benefits

World class training and development

Unlimited career opportunities

Wellness and mental health programmes

Discounted accommodation, food and beverage

Discounts for friends and family

Curated discounts in shops

Qualifications

• A keen eye for detail.
• Excellent communication skills.
• A positive mindset.
• Creative thinking.
• A genuine passion for working in hospitality.

Responsibilities

• Be an ambassador for the W brand.
• Drive key decision-making for business goals.
• Coach operational teams in guest satisfaction.
• Facilitate creative solutions for guest satisfaction.
• Set accountability goals for team performance.

Skills

Risk Management

Negotiation

Operational management

Smartsheets

Strategic Planning

Team Management

Budgeting

Leadership Experience

Program Development

Supervising Experience

Financial Planning

Job description

A premier hotel in Edinburgh is looking for a Director of Operations to enhance guest experience and drive business goals. This role involves coaching teams, decision-making, and implementing innovative solutions. Candidates should have strong communication skills, a keen eye for detail, and a passion for hospitality. The position offers full-time employment in a vibrant culture within a newly built hotel featuring modern amenities and stunning views.