Hospitality Manager - The O2 Arena

Compass Group UK & Ireland; City Of London; On-site; GBP 37,000 - 44,000; Full time

Job summary

An international hospitality company is seeking a Hospitality Manager for The O2 Arena in London. This role involves planning and executing food and beverage services in premium suites, leading front of house teams, and ensuring exceptional guest experiences. The ideal candidate will have extensive hospitality experience and strong interpersonal skills. The position offers competitive salary, excellent benefits, including healthcare and development opportunities.

Benefits

Competitive salary

23 days' annual leave

Healthcare & wellbeing support

Family benefits

Shopping and entertainment discounts

Financial wellbeing support

Development opportunities

Meals on duty

Qualifications

• Extensive hospitality experience in a demanding premium suites/box/luxury environment.
• Approachable with good interpersonal skills.
• Experience of managing front of house teams & complex service delivery.
• Effective communication skills.
• A high degree of IT proficiency, and basic numeracy skills.
• An enthusiastic and motivated mindset.

Responsibilities

• Ensure the seamless planning and execution of food and beverage services.
• Achieve operational standards that surpass guest expectations.
• Deliver a premier catering product and service to clients and customers.
• embody Levy Restaurants' vision by creating Legendary Experiences.

Skills

Extensive hospitality experience

Good interpersonal skills

Managing front of house teams

Effective communication skills

High degree of IT proficiency

Job description

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Hospitality Manager - O2 Arena, London | Full-time / Permanent

£37,485 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We are looking for a passionate Hospitality Manager to specialise in premium suite operations at The O2 Arena, one of the world's most iconic entertainment venues - in 2025 alone we're hosting concerts including Lady Gaga, Stereophonics, Lorde, and Bastille!

As Hospitality Manager you'll play a key role in exceptional experiences as part of a passionate, progressive hospitality team - one that puts people first and celebrates the unique experiences that only The O2 can deliver!

We are Levy

Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet.

Trusted by some of the world's most iconic stadiums, entertainment venues, and major events - including Wimbledon, Twickenham, Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London - we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

Hospitality Manager - the role

• To ensure the seamless planning and execution of food and beverage services within the Suites, overseeing all suite levels, kitchen, pantry, and bar service teams.
• To achieve operational standards that surpass guest expectations through strong leadership and effective management.
• To deliver a premier catering product and service to clients and customers within the suites.
• To fully embody Levy Restaurants' vision and values by creating and living the Levy Difference through delivering Legendary Experiences and Powerful Partnerships.

What we're looking for

• Extensive hospitality experience in a demanding premium suites/box/luxury environment
• Approachable with good interpersonal skills
• Experience of managing front of house teams & complex service delivery
• Effective communication skills
• A high degree of IT proficiency, and basic numeracy skills
• An enthusiastic and motivated mindset

What you'll get in return

• Competitive salary and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments), mental health support: 24/7 Employee Assistance Programme
• Family benefits: 2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included

Why join us?

Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences - and shape the future of hospitality.