Hospitality Manager (Care Home)

Kingsley Healthcare Group; Lowestoft; On-site; GBP 35,000 - 45,000; Full time

Job summary

A prominent healthcare organization in the East of England is seeking a Hospitality Manager to deliver exceptional service across homes in Norfolk, Suffolk, and Essex. The role involves overseeing hospitality functions, managing budgets, and ensuring compliance with laws. Candidates should possess a hospitality background, excellent communication skills, and a passion for resident engagement. This position emphasizes teamwork and maintaining high service standards, offering a supportive environment for growth and development.

Benefits

Supportive team environment

Opportunities for growth and development

Qualifications

• Previous experience in a care home, hotel, or broader hospitality setting.
• Strong communication, motivational, and people skills.
• Genuine interest in engaging residents and their families.

Responsibilities

• Oversee hospitality functions and maintain high service quality.
• Collaborate with chefs for timely and quality food services.
• Address maintenance issues promptly to maintain facility conditions.

Skills

Hospitality background

Excellent communication skills

Organizational skills

Job description

About the role

As our Hospitality Manager, you will use strong people‑management and communication skills to deliver an exceptional resident experience across Kingsley Healthcare homes in the East of England, including Norfolk, Suffolk and Essex. You will oversee all hospitality functions, ensuring a high‑quality ‘healthy living’ food service, a varied and stimulating activities programme, and consistently high housekeeping and maintenance standards throughout our homes.

If you have proven experience in a similar role within a care home, hotel or wider hospitality setting, and you understand the relevant laws, regulations and policies, including employment and health and safety legislation, we would welcome you to our friendly, family‑focused organisation.

Reports to :

Operations Manager / Co‑Chief Operating Officer

Key duties and responsibilities

• Create a caring service experience aligned with our family values : compassion, empathy, and transparency.
• Foster a positive work environment emphasizing teamwork, improvement, and top‑notch service.
• Deliver exceptional experiences for residents, surpassing their needs and expectations.
• Oversee food service operations, collaborating closely with the chef for quality meals on time.
• Develop engaging activities promoting residents' interests, fun, and well‑being.
• Maintain a top‑notch first impression experience and uphold high cleanliness standards.
• Address maintenance issues promptly to keep the facility in good condition.
• Manage the hospitality budget to meet revenue targets while controlling costs.
• Build strong relationships with residents, families, and staff to enhance community engagement.
• Ensure staff are well‑trained and equipped for effective performance.
• Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records.

Skills and attributes

• Previous experience with a hospitality background - preferably some hotel experience.
• Excellent communication, motivational and people skills.
• Genuine interest in engaging our residents and their families on a regular basis.
• Organisational skills with good time keeping.

This is not a desk job! We are looking for someone with natural warmth and a passion for looking after people, and delivering a very personal approach to excellent hospitality.

What will you gain?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.