Hospitality Manager Burnley

Constellation Careers; Burnley; On-site; GBP 60,000 - 80,000; Part time

Job summary

A hospitality management firm in Burnley is seeking experienced Hospitality Managers to join their team. This part-time role will allow you to work flexibly around match days, ensuring excellent customer service in a lively stadium atmosphere. The ideal candidate should have a minimum of 2 years in hospitality management and strong customer service skills. Competitive pay ranging from £16.00 – £18.00 per hour depending on experience is offered.

Benefits

Opportunity to progress within your role

Flexible shifts

Competitive pay

Qualifications

• Minimum of 2 years’ experience within hospitality management.
• Experience of working events is desirable.

Responsibilities

• Build strong relationships with regular guests and understand expectations.
• Ensure operational area is fully stocked and set prior to service.
• Lead briefings for each shift and inspire the team.

Skills

Strong customer service skills

Good communication skills

Confident with technology

Compassionate and approachable personality

Passionate and motivating leader

Job description

Overview

We are looking for experienced Hospitality Managers to be part of a dedicated and driven Hospitality Team. Do you want to be part of an exciting and enthusiastic team of individuals that are the driving force behind the incredible Match Days at Burnley F.C.? This flexible and active role will put you right in the heart of a match day and the exhilarating atmosphere of a stadium, whilst allowing you the flexibility to work around your schedule.

Responsibilities

• Build strong relationships with regular guests and learn to understand expectations on any given Match Day.
• Adapt to the needs of several suites including Executive and VIP suites that require an exceptional level of customer service.
• Ensure your operational area is fully stocked and set with the necessary equipment in a timely manner prior to service, considering expected guest numbers, service times and any targets given to you.
• Lead briefings for each shift, preparing your team for the day ahead and inspiring them to be pro‑active and enthusiastic in their role.
• Support team members with training and technology use.
• Delegate tasks and solve problems efficiently as they arise.
• Lead by example, maintaining the required attitude, work ethic and uniform standards.

Qualifications

• Passionate and motivating leader.
• Compassionate and approachable personality.
• Strong customer service skills and the ability to think on your feet.
• Good communication skills.
• Confident with technology and supportive of staff training.
• Minimum of 2 years’ experience within hospitality management.
• Experience of working events is desirable.

Compensation and Schedule

• Part‑Time shift work, paid weekly.
• From £16.00 – £18.00 per hour (depending on experience).
• Shifts will be available throughout the year, primarily on match days, typically 7–8 hours in duration.

Why Work With Us?

• Great opportunity to be part of the event‑day buzz, working flexibly in fast‑paced match days.
• Competitive pay.
• Be part of a great, supportive team.
• Gain transferable skills and work experience.
• Opportunity to progress within your role and/or across other roles within Compass Group UK and Ireland.
• Flexible shifts with the potential of working at a huge variety of venues across the country.

NOTE: You must be 18+ to apply and will be required to handle alcohol.