Hospitality Manager

Sodexo; United Kingdom; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading hospitality company in the UK is seeking a Hospitality Manager to lead operations at The City Ground. You will deliver world-class service, enhance guest satisfaction, and drive commercial success. Ideal candidates have proven experience in large-scale hospitality, strong leadership skills, and a hands-on approach. This role offers a competitive salary, benefits, and opportunities for career growth.

Benefits

Unlimited access to mental health support

Employee Assistance Programme

Free health and wellbeing app

Discounts Scheme

Cycle to Work Scheme

Volunteering Opportunities

Qualifications

• Proven experience managing large-scale hospitality or event operations.
• Strong leadership and communication skills.
• Excellent organisation and time management.

Responsibilities

• Lead and inspire your team to deliver exceptional service.
• Drive profitability and performance through smart management.
• Oversee staffing operations and ensure compliance.

Skills

Leadership

Communication

Organisation

Job description

Hospitality Manager, Nottingham Forest Football Club, The City Ground, Pavilion Rd, Nottingham, NG2 5FJ, £30,000pa - £33,000pa + excellent benefits, 40hrs pw 5/7

At Sodexo Live!, we’re all about creating moments that matter — whether it’s a matchday that thrills fans, a corporate gala that inspires, or a private event that leaves a lasting impression. We’re looking for a Hospitality Manager to lead front-of-house operations at The City Ground, home of Nottingham Forest FC.

You’ll deliver world-class hospitality on matchdays and event days alike, setting new standards for excellence while developing a team that thrives on energy, teamwork, and pride. As Hospitality Manager, you’ll play a key role in driving both guest satisfaction and commercial success.

Responsibilities:

• Lead and inspire your team to deliver exceptional service across all hospitality and C&E events
• Drive profitability and performance through smart management of labour, sales, and expenses
• Oversee staffing operations and ensure effective team scheduling and compliance
• Maximise EPOS utilisation and ensure consistent operational efficiency
• Support recruitment, training, and development to build a high-performing hospitality team
• Promote and deliver events to the highest standards, ensuring every guest leaves delighted
• Maintain rigorous standards in health & safety, hygiene, and licensing compliance
• Act as a Duty Manager during events, ensuring smooth operations from start to finish

Requirements:

• Proven experience managing large-scale hospitality or event operations (stadia or venue preferred)
• Strong leadership and communication skills with the ability to motivate and inspire a team
• Excellent organisation and time management
• Knowledge of health & safety, food hygiene, and licensing regulations
• Experience working with budgets, labour control, and KPIs
• A hands-on approach with the confidence to make operational decisions on the spot

What We Offer:

• Unlimited access to an online platform offering mental health and wellbeing support
• Employee Assistance Programme to help with everyday issues or larger problems
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle
• The Discounts Scheme, offering great deals 24/7
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities

We are committed to being an inclusive employer and welcome applications from people with a diverse variety of experiences, backgrounds, and identities.