Hospitality Manager

Sodexo Ltd; Scotland; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality services provider in Glasgow is seeking a motivated Hospitality & Cleaning Business Manager. The role focuses on overseeing daily operations, managing a dedicated team, and ensuring high-quality service standards. Candidates should possess proven experience in food service or hospitality, excellent communication skills, and relevant qualifications. This is a full-time position with benefits including wellbeing support and a pension plan.

Benefits

Unlimited access to wellbeing support

Employee Assistance Programme

24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan membership

Learning and development tools

Bike to Work Scheme

Enhanced benefits and leave policies

Qualifications

• Proven experience in food service, cleaning, or hospitality industries.
• Experience in line management or team supervision.
• Solid industry knowledge, especially in catering developments.
• Good understanding of budget management principles.
• Excellent communication and interpersonal skills.
• Experience in a standards compliance environment.
• IT literate.

Responsibilities

• Oversee daily hospitality services and plan hospitality events.
• Ensure catering and cleaning standards are met.
• Maintain client relationships with regular communication.
• Ensure operational standards align with SLAs and KPIs.
• Conduct administrative duties.

Skills

Food service industry knowledge

Line management experience

Communication skills

Budget management

Standards compliance

Interpersonal skills

Education

Relevant qualifications and training

Job description

Location:Glasgow

Salary:Up to £30,000 per annum

Job Type:Full-time, Permanent

Working Hours:Monday to Friday(some flexibility required for events)

We are seeking a motivated and detail-oriented Hospitality & Cleaning Business Manager to oversee the daily operations of our site in the centre of Glasgow. You will be responsible for managing and delivering service standards, procurement, payroll, compliance audits, and supporting budgeting processes. You will oversee our dedicated hospitality team of 5, ensuring delivery of consistent, high-quality service aligned with company and client expectations.

KeyResponsibilities

• Oversee the provision of day to day hospitality services and plan and organise all hospitality events within the department.
• Work together with the team to deliver hospitality and cleaning service standards agreed in the contract with your client.
• Ensure catering and cleaning standards are meeting customer and client expectations.
• Ensure all cleaning standards are kept high in front of house areas and turnover of rooms are managed effectively to meet customer demand
• Maintain excellent client relationships and communicate with the day-to-day client at every opportunity - holding at least a monthly review meetings
• Maintaining operational standards across the site in line with SLA’s and KPI’s
• Administration duties
• Promote a positive, professional and approachable image among Sodexo employees

Experience &Skills Required

• Proven experience working within food service, cleaning, and/or hospitality industries.
• Previous line management or team supervisor experience
• Solid industry knowledge, including awareness of catering developments and innovations.
• Good understanding of budget management principles.
• Excellent communication and interpersonal skills.
• Experience working in a standards compliance environment.
• Relevant qualification and training and IT literate

Why Sodexo?

Working with Sodexo is more thana job; it’s a chance tobe part of something greater.

Belongin a company and team that values you foryou.

Actwith purpose and have an impact through youreveryday actions.

Thrivein your own way.

We also offer a range of perks,rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies