Hospitality Manager

Holroyd Howe; Hertford; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Free meals while at work

Pension & life insurance

Volunteering days

Job summary

Holroyd Howe seeks a confident Hospitality Manager to support day-to-day catering operations and events at an independent private school. You will work closely with the Director of Catering to deliver high-quality food and service, lead teams, and ensure allergen controls and safety compliance.

The role emphasizes hands-on leadership, customer-focused delivery, and ongoing staff development within a contract catering framework for education settings.

Qualifications

• Experience leading catering/hospitality teams.
• Solid knowledge of food safety and allergen controls.
• Strong customer service focus with excellent communication.

Responsibilities

• Oversee day-to-day catering operations with the Director of Catering.
• Lead and motivate catering teams to maintain high standards.
• Manage stock, ordering, and supplier relationships within budget.
• Ensure food safety, hygiene, and policy compliance.
• Plan and execute hospitality events and term-time functions.
• Deputise for the General Manager and handle client communications.

Skills

Team leadership

Food safety knowledge

Customer service excellence

Allergen management

Interpersonal skills

Job description

We are seeking a confident and committed Hospitality Manager to support the effective day-to-day running of the catering and Hospitality events at an outstanding independent private school. Working closely with the Director of Catering, you'll play a key role in operational delivery, team leadership, and ensuring high standards in food quality and service. This is a hands‑on, customer-focused position ideal for someone passionate about food, hospitality, and team development. You will be joining Holroyd Howe, one of the UK's leading contract caterers, providing fresh innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke requirements of each school. The safety and wellbeing of the people we serve is at the heart of everything we do. A key element is effective allergen management; achieved through training, communication, and care, we create mealtimes where every pupil has a safe experience. Our mission is simple: to provide our teams with the right skills to succeed in their job and our exceptional teams of seasoned specialists customise our catering services to fit children of all ages and satisfy the unique needs of our clients,

• Support the Director of Catering in overseeing day-to-day catering operations, ensuring a high-quality and consistent service.
• Lead by example in delivering excellent food standards and customer experience.
• Supervise and motivate catering teams to perform efficiently and with pride.
• Help manage stock, ordering, and supplier relationships in line with budgetary targets.
• Maintain high standards of food safety, hygiene, and compliance with all relevant policies.
• Assist in planning and executing hospitality events and term-time functions.
• Deputise in the absence of the General Manager, taking ownership of operations and client communications.
• Accountability for following and championing allergen controls
  Previous supervisory or assistant management experience in a catering or hospitality environment.
• A food‑led individual with a good understanding of kitchen operations and customer service.
• Experience managing a team and supporting staff training and development.
• Knowledge of health & safety, food safety, and compliance procedures.
• Strong interpersonal skills and a proactive, can‑do attitude.
• Experience in an education or contract catering setting is desirable but not essential.
  We pride ourselves on:
• People first We're a company of individuals, united in doing our best for our clients. Great food, always Using only the best ingredients, our food is fresh, authentic and tailored to each school, age group, and specific needs and preferences. Food education We educate pupils through food, encouraging them to understand and develop their own personal tastes and make informed food choices. Respect in everything we do Our respectful codes of conduct inform how we behave towards our clients and customers, suppliers and business partners, and each other. Fresh thinking New ideas for food, service and ways of working help us maintain our position as creative leaders in school catering. In order to be considered for this role you must be able to demonstrate that you have the Right to Work in the UK. Holroyd Howe is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children and young people and expect all employees to share this commitment. All roles within Holroyd Howe involve regulated activity. It is a criminal offence for individuals barred from working with children to apply for such roles. An Enhanced Disclosure and Barring Service (DBS) check, including a Barred List check will be required for all successful applicants. Shortlisted applicants will be asked to provide information about relevant criminal offences and will be subject to an online search of publicly available information. This search helps identify any issues that may affect suitability to work with children.
• 3 volunteering days to give back to causes you care about
• 3 days grandparent leave for those special family moments
• 24 weeks enhanced maternity leave
• Bespoke training & development opportunities
• Pension & life insurance
• Discounts on high street brands, cinema & holidays via the Perkbox App
• Wellbeing hub & access to employee assistance programme
• Free meals while at work
• Career development through apprenticeships for all experience levels.