Hospitality Manager

Restaurant Associates UK; Greater London; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Contributory pension scheme

Digital GP & wider healthcare benefits

Exclusive travel discounts with majors

Cinema discounts and other perks

Cash rewards program

Wellness, mindfulness and exercise

Job summary

Restaurant Associates UK is seeking an experienced Hospitality Manager for a flagship Canary Wharf site. You will lead a premium contract catering operation within a banking environment, directing events, front-of-house services and a professional team to deliver exceptional hospitality.

You will build strong client relationships, drive service standards, and work with the client, culinary team and site management to continually improve guest experiences while controlling costs and resources.

Qualifications

• Proven management experience within hospitality, events, contract catering, hotels or a premium customer-focused environment.
• Experience leading teams and managing high-end service standards.
• Ability to work with senior clients and stakeholders and deliver exceptional hospitality.

Responsibilities

• Lead day-to-day hospitality and event operation with high service and presentation standards.
• Deliver outstanding customer and client experiences and build lasting relationships.
• Lead and develop the hospitality team with high performance and professionalism.
• Oversee planning and delivery of high-end corporate events and hospitality services.
• Collaborate with the Executive/Head Chef to maintain excellent food and service standards.
• Manage staffing, rotas and resources to support the operation.
• Monitor costs, ordering and wastage to support commercial performance.
• Ensure health, safety, food safety, hygiene and company standards are maintained.
• Monitor customer feedback and drive continuous guest experience improvement.
• Conduct team briefings, training and performance reviews.

Skills

Hospitality management

Event management

Contract catering

People leadership

Client relationship management

Budget management

Job description

Hospitality Manager - Flagship site, Canary Wharf - £50,000

We’re looking for an experienced and passionate Hospitality Manager to lead our high-end contract catering operation within a prestigious banking environment.

This is a key leadership role, responsible for the day-to-day delivery of exceptional hospitality, events and front-of-house services. You’ll lead and develop a professional team, build strong client relationships and ensure consistently high standards across service, presentation and operational performance.

You’ll work closely with the client, culinary team and wider site management to deliver an outstanding hospitality experience while identifying opportunities to improve service, efficiency and customer satisfaction.

Key Responsibilities

• Lead the day-to-day hospitality and event operation, ensuring consistently high standards of service and presentation.
• Deliver exceptional customer and client experiences, building strong and lasting relationships.
• Lead, motivate and develop the hospitality team, ensuring high levels of performance, engagement and professionalism.
• Oversee the planning and delivery of high-end corporate events and hospitality services.
• Work closely with the Executive Chef / Head Chef to ensure excellent food and service standards.
• Manage staffing, rotas and resources to ensure the operation is fully supported.
• Monitor stock, ordering, wastage and operational costs to support commercial performance.
• Ensure all health, safety, food safety, hygiene and company standards are consistently maintained.
• Monitor customer feedback and take action to continually improve the guest experience.
• Conduct regular team briefings, training and performance reviews.
• Work closely with the client and on-site management team to understand requirements and exceed expectations.

You’ll have proven management experience within hospitality, events, contract catering, hotels or a premium customer-focused environment.

We’re Looking For Someone Who Is

• Passionate about delivering exceptional hospitality.
• An experienced and confident people leader.
• Professional, polished and comfortable working with senior clients and stakeholders.
• Highly organised with excellent attention to detail.
• Commercially aware, with experience managing budgets, stock and operational performance.
• Proactive, adaptable and solutions-focused.
• Confident managing busy events and multiple priorities.
• Committed to developing teams and maintaining consistently high standards.
• A strong communicator with a genuine can-do attitude.

This is a fantastic opportunity to take a leadership role within a premium corporate hospitality environment, managing a high-performing team and delivering exceptional experiences for a prestigious banking client.

If you’re an accomplished hospitality leader who thrives on excellence, client relationships and delivering outstanding events and service, we’d love to hear from you.

Benefits

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/0709/98692001/52778326/R/SU #RA Group

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!