Hospitality Manager

F1 Arcade; City Of London; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading entertainment venue in London seeks a Hospitality Manager to ensure outstanding guest experiences and operational excellence. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a commitment to maintaining high service standards. Responsibilities include leading the front-of-house team, guest engagement, and monitoring satisfaction. Competitive salary and various employee benefits offered.

Benefits

50% off food & drink for you and friends

Complimentary off-peak racing

Paid volunteer days

Access to GP 24/7

Paid mental health and optical plans

Enhanced maternity & paternity pay

Holiday entitlement of 28 days including bank holidays

Qualifications

• Proven experience in a hospitality management role.
• Strong leadership and interpersonal skills.
• Ability to implement excellent service standards.

Responsibilities

• Ensure every guest receives warm and exceptional service.
• Train and motivate the front-of-house team.
• Monitor guest feedback and implement improvements.

Skills

Team Leadership

Guest Engagement

Operational Excellence

Communication Skills

Job description

Hospitality Manager

London St Paul's

Salary: £40,000 per annum + SERVICE CHARGE

THE BRAND

At F1® Arcade, we’ve completely revolutionised the traditional arcade by creating the first‑ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non‑fans alike. F1® Arcade venues provide an immersive, state‑of‑the‑art F1® racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane…

Position Overview

Operational Excellence

As a Hospitality Manager, your role is to ensure that every guest at F1® Arcade enjoys an outstanding and memorable hospitality experience. You will embody our commitment to exceptional service and attention to detail, helping to set a high standard in the competitive socialising industry.

Leading from the Front

A key part of your role is leading the front‑of‑house team to deliver seamless, high‑quality service. You will oversee the team during service, ensuring efficiency, consistency, and a warm, welcoming atmosphere for every guest. By providing clear direction, coaching, and hands‑on support, you will help maintain high operational standards and foster a strong service culture within the team.

Guest Interaction

Engaging with guests in a warm and genuine way is a key part of your role. By taking the time to understand their needs, interests, and reasons for visiting, you will help create meaningful connections that enhance their experience. Your ability to gather and use guest insights ensures a personalised and welcoming atmosphere.

Key Areas of Responsibility

Ensuring Exceptional Service and Operational Excellence

Guest Experience

• Ensure every guest receives a warm welcome and exceptional service throughout their visit.
• Implement and uphold service standards to maintain a high level of guest satisfaction.
• Engage with guests to assess their experience, address needs, and resolve issues promptly.
• Handle guest inquiries, feedback, and complaints professionally to enhance overall satisfaction.

Team Leadership

• Train, support, and motivate the front‑of‑house team to deliver outstanding hospitality.
• Oversee guest‑facing roles, including reception, hosts, and servers, ensuring smooth service.
• Conduct team meetings to share guest feedback, updates, and strategies for improvement.

Operational Excellence

• Monitor guest feedback from surveys, reviews, and direct interactions to identify trends.
• Work with other departments to ensure seamless service and resolve recurring guest concerns.
• Implement process improvements to enhance guest satisfaction, retention, and review scores.

Guest Engagement & Communication

• Build strong guest relationships to encourage loyalty and repeat visits.
• Assist in coordinating VIP experiences and personalised services for special occasions.
• Act as a key point of contact for guests, ensuring their needs are met efficiently.

What we can offer you:

• Great team discount of 50% off food & drink at any time for you and up to 3 friends.
• Complimentary off‑peak racing for you and up to 3 friends.
• Paid volunteer days.
• Access to GP 24/7.
• Paid cash plans for dental, physio, mental health and optical subscription plans, and more up to the value of £950.
• Enhanced maternity & paternity pay.
• Paid bereavement leave.
• Company sick pay scheme.
• Employee discount platform, including gym memberships and retail discounts.
• Financial wellbeing platform.
• Holiday entitlement of 28 days including bank holidays.
• Refer a friend scheme.

We are committed to creating a vibrant and dynamic environment where our team members can thrive. If you’re passionate about hospitality, gaming, and delivering top‑notch customer experiences then the race is on, you in?