Hospitality Manager

Signature Senior Lifestyle; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury care and nursing home in Hornchurch is seeking a Hospitality Manager to oversee all non-clinical areas including Food & Beverage, housekeeping, and activities. The ideal candidate has 1-2 years of supervisory experience in the service industry, especially in healthcare or hospitality, with a strong capability in budget management and customer service. Join a kind and compassionate team dedicated to providing exceptional service.

Qualifications

• 1 to 2 years’ experience in a supervisory role, ideally in healthcare, restaurants or hotels.
• Strong local market knowledge.

Responsibilities

• Oversee Food & Beverage service, culinary operations, housekeeping, and activities.
• Manage the home’s budget and operational costs.
• Build relationships with residents and handle complaints.

Skills

Service industry experience

Leadership

Exceptional customer service

Budget management

Education

Relevant industry qualifications

Job description

Bring your wealth of service industry experience to a caring and supportive environment, one that makes a positive difference to people’s lives, when you join Signature Senior Lifestyle as a Hospitality Manager at our luxury care and nursing home in Hornchurch.

At Signature we would like to work toward a “Care with Hospitality” approach. We are carefully setting the standards supported by learning and ongoing quality monitoring from the core of our service delivery model.

From our exceptional dining experiences to our luxurious environment, our Hospitality Manager oversees all non‑clinical areas of our home. You’ll be responsible for managing & overseeing Food & Beverage service, Culinary (Kitchen), housekeeping, activities and front of house (Reception & Concierge), to ensure everyone who lives in and visits your home has the best possible experience.

Alongside the day to day running of your departments, ensuring your team are meeting the highest levels of service, you’ll be building relationships with residents, championing their experience, taking on board their feedback and managing their expectations. You’ll take the lead in resolving complaints and investigating incidents. You’ll manage the home’s budget and any costs associated with your teams, including provisions from external resources.

You’ll also be a supportive and caring leader. You’ll ensure your team has the right skills to meet the needs of your home, identifying and facilitating any training and development. You’ll lead by example, maintaining high standards and setting out clear expectations of each team member. You’ll also be their mentor and someone they can rely on in a difficult situation.

We are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you’ll fit right in.

As well as your dedication to providing exceptional service, 1 to 2 years’ experience in a supervisory role, ideally in healthcare, restaurants or hotels, industry relevant qualifications, and local market knowledge are all a big advantage.