Hospitality Host - Worcester Sixways Stadium - Worcester, Worcestershire

Freemans Events Partners; England; On-site; GBP 10,000 - 40,000; Part time

Job summary

A hospitality service provider at Sixways Stadium is seeking a dedicated team member to provide exceptional customer service during matches and events. The role includes serving drinks, processing orders, and maintaining cleanliness. Candidates should be 18 or older, with previous hospitality experience preferred. Strong multitasking, communication skills, and flexibility to work varied hours are essential for success in this fast-paced environment.

Qualifications

• Must be 18 years of age or older.
• Previous hospitality experience preferred.
• Ability to work efficiently in a fast-paced environment.
• Knowledge of food and beverage safety regulations.

Responsibilities

• Deliver outstanding customer service to guests during matches and events.
• Take and accurately process orders in a timely manner.
• Serve drinks in line with high service standards.
• Maintain clean and organised work areas.

Skills

Excellent customer service

Strong multitasking

Communication skills

Flexibility

Organisational skills

Job description

As a member of our hospitality team at Sixways Stadium, your primary responsibility will be to deliver outstanding customer service to guests during matches and other events. You will play a key role in creating a positive and memorable experience by providing a high-quality drinks service, responding to guest enquiries, and maintaining a clean and well‑organised working environment.

• Provide a warm, friendly, and professional welcome to all guests.
• Take and accurately process orders in a timely manner.
• Serve drinks in line with our high service standards.
• Process payments accurately using point‑of‑sale (POS) systems.
• Respond to guest enquiries and provide information about the stadium, events, and services.
• Maintain clean and organised work areas, including bars, counters, and service stations.
• Assist with setting up and breaking down hospitality areas before and after events.
• Monitor and replenish bar stock to ensure consistent availability.
• Follow all health and safety regulations, including food handling and hygiene standards.
• Work collaboratively with team members and supervisors to ensure smooth operations and excellent guest satisfaction.
• Must be 18 years of age or older.
• Previous hospitality experience preferred.
• Excellent customer service and communication skills.
• Ability to work efficiently in a fast‑paced environment.
• Strong multitasking and organisational skills.
• Flexibility to work evenings, weekends, and holidays.
• Ability to stand for extended periods.
• Knowledge of food and beverage safety regulations.
• Positive attitude, professional appearance, and strong team ethic.