Hospitality Host
BaxterStorey
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Benefits offered by this job
Job summary
BaxterStorey is seeking a Client Dining Hospitality Host in London to warmly welcome guests and ensure exceptional service in a dynamic event-driven environment. You will coordinate with kitchen staff, set up spaces, and attend to guest requests with professionalism.
This role emphasizes teamwork, excellent communication, and a passion for delivering memorable hospitality experiences across client spaces. Ongoing training and development are provided.
Qualifications
- Friendly, outgoing personality
- Good listening and verbal communication skills
- Customer focused with a passion for offering outstanding service
- Works well in a collaborative and inclusive team environment
- Excellent attention to detail and strong interpersonal skills
Responsibilities
- Greet clients and guests upon arrival with a warm, welcoming demeanour.
- Anticipate client needs and proactively address requests to enhance experience.
- Handle inquiries, feedback, and special requests with professionalism.
- Represent BaxterStorey with integrity at all times.
- Set up and arrange event spaces to client specifications; ensure presentation is impeccable.
- Coordinate with kitchen and catering staff to ensure timely delivery of food and beverages.
- Maintain a clean, organized workspace and manage post-event breakdowns.
- Adhere to food safety and sanitation guidelines.
Skills
Job description
Location: London
- 28 Days holiday including bank holidays
- Plus your birthday off
- 24 week’s enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Access to employee assistance programme
- Cycle to work scheme
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 week’s enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Do you exude positivity? Are you personable and attentive? Do you have what it takes to provide service as exceptional as our stunning client spaces? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Hospitality Host who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for exceptional experiences and creating unforgettable moments.
We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you’re a Client Fine Dining Hospitality Host who thrives on delivering impeccable service in a harmonious and collaborative team, we would love to hear from you.
- Greet clients and guests upon arrival with a warm and welcoming demeanour, providing assistance as needed.
- Anticipate the needs of clients and guests, proactively addressing any requests or concerns to enhance their experience.
- Handle client inquiries, feedback, and special requests with professionalism and attention to detail. Ensuring all enquiries are resolved satisfactorily.
- Represent both companies with professionalism and integrity at all times, embodying our commitment to excellence in hospitality.
- Set up and arrange event spaces according to client specifications, ensuring all tables, chairs, linens, and tableware are impeccably presented.
- Collaborate with kitchen and catering staff to ensure timely delivery of food and beverages, maintaining the flow of service.
- Maintain a clean and organised workspace, including the breakdown and cleaning of event spaces post-event.
- Adhere to all food safety and sanitation guidelines to ensure the health and safety of clients, guests, and staff.
- Friendly, outgoing personality; a people person
- Great work ethic and an even greater smile
- Good listening & verbal communication skills
- Customer focused with a passion for offering outstanding service
- Perpetuates company philosophy and culture
- Works according to the BaxterStorey core values
- You thrive working within a collaborative and inclusive team environment
- Excellent attention to detail
- Strong communication and interpersonal skills
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Previous experience in a similar role, especially in the food service industry
- Some knowledge of food safety and sanitation practices.
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
We embrace our differences to push creativity and we work together to be better.
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Join us and bring your unique perspective to our team.
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