Hospitality Duty Manager: Lead Guest Experience & Operations

Premier Inn; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known hotel chain in London is seeking a Duty Manager to lead their team and ensure exceptional customer experiences. The ideal candidate will have experience in leading teams and delivering outstanding service. Responsibilities include managing a team, ensuring safety standards, and creating a welcoming environment for guests. This is a permanent position with a competitive pay rate up to £15.36 per hour and 37.5 hours a week.

Benefits

Training and support

Whitbread Benefits Card

Pension and saving schemes

Discounts on various services

Qualifications

• Experience in retail or similar roles leading teams.
• Ability to deliver outstanding customer experience.
• Relevant leadership experience.

Responsibilities

• Manage a reliable, high-performing team.
• Ensure safety standards and smooth hotel operations.
• Create exceptional guest experiences.

Skills

Leadership

Customer service

Communication

Organizational skills

Job description

A well-known hotel chain in London is seeking a Duty Manager to lead their team and ensure exceptional customer experiences. The ideal candidate will have experience in leading teams and delivering outstanding service. Responsibilities include managing a team, ensuring safety standards, and creating a welcoming environment for guests. This is a permanent position with a competitive pay rate up to £15.36 per hour and 37.5 hours a week.