Hospitality Deputy Store Manager - Marble Arch - Part Time

Marks & Spencer Plc; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in Greater London is seeking a Deputy Store Manager for its hospitality operations. The role involves leading daily operations, supporting sales targets, and coaching a team to deliver exceptional service. Candidates should have experience in hospitality and be skilled at data-driven decision making. This position offers an opportunity to make a significant impact on customer experience in a fast-paced environment.

Qualifications

• Experience in hospitality, cafés, or food service required.
• Proven ability to inspire and coach teams.
• Confidence in making decisions that enhance service.

Responsibilities

• Lead daily hospitality operations and ensure great service.
• Support the Store Manager in achieving sales and operational targets.
• Coach Team Managers to deliver exceptional service and processes.
• Drive compliance with food safety and quality standards.
• Use data to make informed decisions improving customer experience.

Skills

People leadership

Organisational skills

Customer experience

Coaching

Data-driven decision making

Job description

Overview

Hospitality Deputy Store Manager - Marble Arch

As a Deputy Store Manager in Hospitality, you’ll help lead one of the most fast-paced, customer-focused areas of our business. You’ll oversee daily operations across our cafés and hospitality spaces, ensuring exceptional service, great availability, and outstanding standards that keep our customers coming back.

You’ll support the Store Manager in delivering the hospitality plan and will step up to lead the full operation when required. It’s a role that’s all about energy, organisation, and inspiring teams to deliver memorable experiences for every guest.

What you’ll do

• Lead daily hospitality operations, ensuring great service, product availability, and exceptional presentation.
• Support the Store Manager in delivering sales, profit, and operational targets across all hospitality areas.
• Step up to run the full hospitality operation, driving clarity, pace, and performance.
• Coach and develop Team Managers and colleagues to deliver five-star service and efficient processes.
• Drive operational excellence across food safety, quality, and compliance.
• Use data and insight to make confident decisions that enhance the customer experience and drive sales.
• Champion new ways of working to make every service smoother and every shift more efficient.
• Build a culture of teamwork, accountability, and pride in delivering quality hospitality.

Who you are

• A proven people leader with experience in hospitality, cafés, or food service.
• Organised, proactive, and calm under pressure.
• Confident making on-the-spot decisions that improve service and results.
• Passionate about customer experience, safety, and high standards.
• Skilled at coaching others and inspiring great performance across teams.
• Digitally confident and able to use data to drive better decisions.
• Positive, adaptable, and ready to step up when it counts.

Lead the pace. Drive the performance. Shape the future of M&S Hospitality.

Take Your Marks and apply today.