Hospitality Deputy Store Manager - Marble Arch - Part Time

M&S; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK retailer is seeking a Deputy Store Manager in Hospitality to oversee operations across cafés and hospitality areas in London. The role involves leading daily operations, ensuring exceptional service, and supporting the Store Manager in achieving targets. Ideal candidates will have experience in hospitality and excellent leadership skills. Immediate application encouraged.

Qualifications

• Proven experience in hospitality, cafés, or food service.
• Ability to lead teams and deliver high standards.
• Digitally confident with a data-driven approach.

Responsibilities

• Lead daily hospitality operations and ensure exceptional service.
• Support operational targets and coach Team Managers.
• Use data insights to enhance customer experiences.

Skills

Leadership

Customer Experience

Organisational Skills

Decision Making

Team Coaching

Data Analysis

Adaptability

Job description

Overview

As a Deputy Store Manager in Hospitality, you'll help lead one of the most fast-paced, customer-focused areas of our business. You'll oversee daily operations across our cafés and hospitality spaces, ensuring exceptional service, great availability, and outstanding standards that keep our customers coming back. You'll support the Store Manager in delivering the hospitality plan and will step up to lead the full operation when required. It's a role that's all about energy, organisation, and inspiring teams to deliver memorable experiences for every guest.

Responsibilities

• Lead daily hospitality operations, ensuring great service, product availability, and exceptional presentation.
• Support the Store Manager in delivering sales, profit, and operational targets across all hospitality areas.
• Step up to run the full hospitality operation, driving clarity, pace, and performance.
• Coach and develop Team Managers and colleagues to deliver five-star service and efficient processes.
• Drive operational excellence across food safety, quality, and compliance.
• Use data and insight to make confident decisions that enhance the customer experience and drive sales.
• Champion new ways of working to make every service smoother and every shift more efficient.
• Build a culture of teamwork, accountability, and pride in delivering quality hospitality.

Who you are

• A proven people leader with experience in hospitality, cafés, or food service.
• Organised, proactive, and calm under pressure.
• Confident making on-the-spot decisions that improve service and results.
• Passionate about customer experience, safety, and high standards.
• Skilled at coaching others and inspiring great performance across teams.
• Digitally confident and able to use data to drive better decisions.
• Positive, adaptable, and ready to step up when it counts.

Take Your Marks and apply today.