Hospitality Crew

Team Sport; Greater London; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Discounted food & drinks

Benefits rewards platform

Go-karting from £1

Job summary

TeamSport is hiring for a customer-facing Host/Marshal who will be the friendly face of our brand. The role switches between hosting drivers and marshaling races, with duties ranging from greetings and briefings to race commentary and safety checks.

Weekly shifts run Mon-Sun including weekends and evenings on 4, 12, 20 or 30 hours per week. Weekend/evening work is essential, and the role focuses on delivering great service and achieving sales targets.

Qualifications

• Friendly and approachable with a positive attitude.
• Customer-first mindset and good communication.
• Team player with attention to detail.

Responsibilities

• Greeting and registering drivers
• Conducting group briefings
• Commentating on races and waving the flag
• Giving tips on how to race faster and better
• Re-fuelling our customers with food and drink from the snack bar
• Meeting team sales targets
• Upsell our merchandise/offers/events/memberships
• Being on hand to make sure their events are hassle-free
• Contribute to maintaining and exceeding sales and mystery visit targets
• Checking the karts comply to health and safety guidelines
• Test driving karts for our mechanics
• Helping customers into karts and with their race suits and helmets
• Checking the grid before the start of a race
• Being on hand to marshal the events
• Waving the flags to keep our customers safe
• Helping those that spin off back into the action

Skills

Customer service

Communication

Team player

Attention to detail

Job description

About Us:

TeamSport are the No 1 indoor karting company in the UK and growing in Europe. We currently have 37 tracks in the UK, 3 in Germany and 3 in the Netherlands and we are expanding further...but it's not just about karting! We also offer a mix of multi-activity experiences like mini-golf, Virtual Reality, Combat Karts, Virtual Darts, bowling, Sky Sports Bars, combined with awesome food and beverage options.

Why Join Us:

A Career in the Fast Lane:

At TeamSport, we encourage the growth of future managers by promoting internal development and upskilling opportunities.

Community Champions:

Beyond being Carbon Neutral, we're actively making a positive impact in the communities we touch. Join us in supporting causes and charities that resonate with today's generation.

Best Places to Work:

Enjoy go-karting from £1, discounted food and drinks, and a benefits rewards platform. Join a team that values your energy and enthusiasm.

Our Values:

• Put the Customer on Pole: Make every karting experience unforgettable.
• One Crew: We're a close-knit team, fuelled by energy and fun!
• Stand Up and Stand Out: We Innovate, lead, and make our mark in the industry.
• Emphasis on Small Details: We get that the little things matter.
• Fuelled by Fun: It's not just a job; it's about enjoying what we do.

The Role:

We are recruiting for a customer-facing, split role position which we refer to as a Host/Marshal. The split role is highly critical to us as you're the friendly face of our brand, the person our drivers will look to for support.

As a Host, you will be responsible for

• Greeting and registering drivers
• Conducting group briefings
• Commentating on races and waving the flag
• Giving tips on how to race faster and better
• Re-fuelling our customers with food and drink from the snack bar
• Meeting team sales targets
• Upsell our merchandise/ offers/events/ memberships
• Being on hand to make sure their events are hassle-free
• Contribute to maintaining and exceeding sales and mystery visit targets

On a different day, you may be a Marshal, which involves

• Checking the karts comply to our strict health and safety guidelines at the beginning of a shift
• Test driving karts for our mechanics
• Helping customers into karts and with their race suits and helmets
• Checking the grid before the start of a race
• Being on hand to 'marshal' the events
• Waving the flags to keep our customers safe
• Helping those that spin off back into the action

What skills our crew have

• We are friendly and approachable
• We put customers first
• We have a positive and proactive attitude
• We have a great eye for detail
• We communicate well together
• We are team players!

The TeamSport experience:

Beyond karting, we offer multi-activity experiences. Imagine growing with us as we aspire to hit 66 sites across the UK and Europe by 2026. Join us in creating memories, driving success, and making TeamSport the ultimate workplace adventure!

Shifts are available from Monday to Sunday including weekends and evenings on a 4, 12, 20 or 30 hour per week contract. Flexibility is vital for this role. *Due to the nature of our business, weekend and evening work is essential*

So..if you enjoy working in a busy, fast paced job, where no 2 days are the same, then this is the job for you.

Ready to Join the Race?