Hospitality Assistant Manager

University of Bath; Clays End; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK university in Clays End is seeking a Front of House Manager to ensure outstanding customer service and effective staff training. You will lead hospitality operations, maintain health and safety standards, and manage financial reporting. This full-time role demands excellent organisational skills and a commitment to high service standards, with flexibility for early mornings and weekends. Attractive bonuses are available, including a £1,000 new starter bonus.

Benefits

£1,000 new starter bonus

Refer a friend bonus

Qualifications

• Experience in front of house hospitality management and excellent customer service.
• Ability to lead and motivate team members.
• Knowledge of health and safety regulations and licencing laws.

Responsibilities

• Manage front of house operations ensuring excellent customer service.
• Ensure compliance with financial control and Health and Safety procedures.
• Train staff to develop food & beverage offerings and customer service.

Skills

Customer service excellence

Operational training

Health and safety knowledge

Organisational skills

Financial reporting

Job description

About the role

This role is eligible for the Campus Services New Starter Bonus* (£1,000) and Campus Services Refer a Friend bonus.

The University Hospitality department isn't just about student catering. We have several outlets on campus all serving high quality food and drink options. As well as catering to students, we host large conferences and banquets. Our customers are as diverse as our food.

About you

The successful candidate will have experience of striving for excellent standards of customer service and of providing team members with operational training. You will have significant front of house hospitality management experience and demonstrate the ability to effectively lead and motivate team members. You will have knowledge of relevant health and safety regulations and licencing laws and experience in financial, budgetary and variance reporting. You should also have excellent organisational skills, with the ability to manage multiple priorities in a high-volume environment.

• Manage the front of house operations in your area of responsibility and ensure that excellent customer service is delivered at all times.
• Ensure that procedures regarding financial control, Health and Safety, Licencing Law, HACCP and staffing are carried out within University guidelines.
• Maintain customer care and service standards and have an awareness of product knowledge and merchandising.
• Work with the Hospitality management team and undertake training to deliver projects that will develop food & beverage offering, management and customer service.
• Flexibility is important and the role includes early morning, evening and weekend working on a 5 out of 7 days per week contract (36.5 hours per week).

Further information

This role is offered on a full time (36.5 hours per week) permanent basis.

For an informal discussion about the role please contact Patricia Echegaray, Hospitality Operations Manager at [e-mail] , however please ensure that you submit your application through the university website.

Campus Services New Starter bonus*. In addition to the great benefits Campus Services’ offers, we can offer you a £1,000 bonus. This is payable the month after successfully passing your six months’ probation. Please note this bonus is pro rata for part time positions.

This role is also eligible for the Campus Services Refer a Friend bonus*. If a University staff member has ‘referred’ you to apply for this vacancy they may be eligible for a bonus. Please ensure when applying you select ‘Campus Services Employee Referral’ when answering the question ‘Where did you learn of this job?' and email [e-mail] the name of the person who referred you.

Both bonuses are subject to terms and conditions.