Hospitality Assistant: Guest Experience & Service Pro

SmartRecruiters, Inc.; St Albans; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

28 Days holiday

Bank holidays pro rata

Birthday off

24 weeks enhanced maternity leave

Free meals on shift

Pension and life insurance

Perkbox discounts

Cycle to work

Employee assistance programme

Job summary

BaxterStorey in St Albans is seeking a General Assistant to join our hospitality team. This role offers 24 hours per week, delivering friendly service and supporting food and beverage service in a busy site.

You will work with a collaborative team, adhere to health and safety standards, and enjoy benefits such as a meal on shift, training, and a strong work-life balance. We value inclusivity and development, and welcome applicants who share our passion for memorable guest experiences.

Qualifications

• Have a contagiouspassion for food and/or customer service
• You draw satisfaction from working within a collaborative and inclusive team environment
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role, especially in the food service industry, is often a plus
• Some knowledge of food safety and sanitation practices
• Works according to the BaxterStorey core values

Responsibilities

• Service – serve food and beverages to guests in a friendly and professional manner. Ensure that guests’ needs and requests are efficiently and effectively addressed
• Customer Service - provide excellent service by being attentive to guests’ needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner
• Teamwork - collaborate with all colleagues to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment
• Adherence to Regulations - comply with health and safety regulations, as well as any specific food service or catering guidelines established on location
• Cleanliness - maintain cleanliness and hygiene standards in the kitchen and dining areas

Job description

BaxterStorey in St Albans is seeking a General Assistant to join our hospitality team. This role offers 24 hours per week, delivering friendly service and supporting food and beverage service in a busy site.

You will work with a collaborative team, adhere to health and safety standards, and enjoy benefits such as a meal on shift, training, and a strong work-life balance. We value inclusivity and development, and welcome applicants who share our passion for memorable guest experiences.