Hospitality Assistant - Full time - Osbern Manor-Hospitality

Oakland Care; Hempstead; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury care service provider is seeking a Hospitality Assistant in Hempstead to provide exceptional service while assisting with meal service and maintaining a welcoming environment. You will help with various tasks including setting tables and ensuring residents’ non-care needs are met. Ideal candidates have a background in hospitality, a 'can-do' attitude, and exhibit professional standards. This is a fantastic opportunity to part of a dedicated team committed to enhancing resident experiences.

Benefits

Free meal per shift

Enhanced Bank Holiday pay

Increased Annual Leave entitlement

Cycle to Work scheme

Milestone birthday day off

Company sick pay

Refer a Friend scheme

Staff appreciation initiatives

Long-service awards

Health Cash Plan

Death-in-service benefit

Qualifications

• Previous experience in a hospitality role within a luxurious setting.
• Understanding of working within a care home environment.
• Reliable with a professional appearance and standards.

Responsibilities

• Assist with meal service in resident rooms or dining rooms.
• Ensure that water/drink jugs are regularly refilled.
• Help set up and clear down tables during meal services.

Skills

Exceptional service

Teamwork

Customer-facing experience

Reliable and punctual

Strong interpersonal skills

Job description

Overview

Are you a natural at providing exceptional service with a touch of luxury? We are currently looking for a Hospitality Assistant to join our team! Your role will involve assisting with meal service, keeping water jugs filled, setting up and clearing tables, maintaining temperature records, stocking the bistro, and attending to residents' non-care related needs. If you have a passion for hospitality and making people feel at home, we want to hear from you! Apply now for this exciting opportunity.

Benefits

• All team members receive 1 free meal per shift.
• Enhanced Bank Holiday pay.
• Increased Annual Leave entitlement – Team members who work with us for 3 years or more receive extra annual leave.
• Cycle to Work scheme – Save money on commuting costs and improve your health.
• Milestone birthdays – an extra day off to celebrate a special birthday.
• Company sick pay, over and above statutory entitlement (subject to length of service).
• Refer a Friend scheme for successful referrals – for all permanent roles within Oakland Care (T&C's apply).
• Recognition and staff appreciation initiatives.
• Long‑service awards.
• Health Cash Plan (subject to T&C's).
• Death‑in‑service benefit (subject to T&C's).

Responsibilities

• Assist with meal service in resident rooms or dining rooms.
• Ensure that water/drink jugs are regularly refilled in resident rooms.
• Help set up and clear down tables before and after lunch service.
• Maintain temperature records of fridges and service stations in the dining rooms.
• Maintain the bistro to ensure a professional offering, fully stocked.
• Attend to residents' "non‑care" related needs (e.g., opening/closing curtains, changing TV channels).
• Support the Head Chef, Reception Teams, Housekeeping and Lifestyles Team.

Qualifications & Personal Attributes

• Previous experience working in a similar hospitality role within a luxurious setting.
• ‘Can do’ attitude and willingness to work with us in ensuring we support residents with the best quality service.
• Customer‑facing experience, including building relationships with internal & external stakeholders.
• Reliable and punctual.
• Ability to work effectively as a team member.
• Professional personal appearance and standards.
• Understanding and/or awareness of the sensitivities of working within a care home environment.
• Ability to develop good working relationships and represent the organisation professionally.
• Ability to build trust and demonstrate awareness and understanding of individual differences.
• Motivated to go above and beyond, working with passion and enthusiasm.
• Motivated to contribute towards the team and home goals.
• Commitment to grow and learn new things at work.
• Approachable and calm under pressure.