Hospitality Assistant - Bank

Osbern Manor; Gillingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A luxury hospitality service provider is seeking a dedicated Hospitality Assistant in Gillingham, England. This role focuses on providing exceptional service, assisting with meal and beverage service, and attending to the non-care related needs of residents. Ideal candidates have experience in a luxury setting and strong interpersonal skills. The position is bank contract with shifts including weekends. Join us to make a difference in the lives of others.

Benefits

Free meal per shift

Holiday pay

Annual leave entitlement

Cycle to Work scheme

Sick pay over statutory entitlement

Recognition initiatives

Long service awards

Health Cash Plan

Death in service benefit

Qualifications

• Experience in a luxury hospitality setting.
• Customer facing experience with strong people skills.
• Ability to build relationships with stakeholders.

Responsibilities

• Assist with meal service in resident rooms or dining areas.
• Ensure water drink jugs are regularly refilled.
• Set up and clear tables for lunch service.
• Maintain temperature records for dining areas.
• Ensure Bistro is stocked and professionally presented.
• Attend to non-care related needs of residents.

Job description

Are you a natural at providing exceptional service with a touch of luxury? We are currently looking for a Hospitality Assistant to join our team! Your role will involve assisting with meal service, keeping water jugs filled, setting up and clearing tables, maintaining temperature records, stocking the bistro, and attending to residents' non-care related needs. If you have a passion for hospitality and making people feel at home, we want to hear from you! Apply now for this exciting opportunity.

Benefits

• All team members 1 free meal per shift.
• Holiday pay.
• Annual leave entitlement (extra leave after 3 years).
• Cycle to Work scheme.
• Milestone birthdays – extra day off.
• Company sick pay (over statutory entitlement, subject to length of service).
• Refer a friend scheme for permanent roles within Oakland Care (T&C's apply).
• Recognition and staff appreciation initiatives.
• Long service awards.
• Health Cash Plan (subject to T&Cs).
• Death in service benefit (subject to T&Cs).
• and more….

Location

Osbern Manor, 26-28 Hoath Lane, Wigmore, Gillingham, Kent ME8 0SW

Hours

0 hours per week

Pay

£12.60 per hour

Contract

Bank

Shift

Days – Includes Weekends

What you need to succeed

Our Hospitality Assistants assist our care teams to provide an exceptional hospitality service, supporting the Head Chef, Reception Teams, Housekeeping and Lifestyles Team. This is a crucial position and central to the lives of the people we support and their families, so good people skills are essential alongside strong organizational skills. If you have previous experience working in the hospitality sector and have an affinity for care – this is the role for you.

Key Responsibilities

• Assisting with meal service either in resident rooms or dining rooms.
• Ensuring that water / drink jugs are regularly refilled in resident rooms.
• Help set up and clear down tables before and after lunch service.
• Maintain temperature records of fridges and service stations in the dining rooms.
• Maintain the Bistro to ensure a professional offering, fully stocked.
• Attend to residents 'non care' related needs i.e. opening/closing curtains, changing TV channels etc.

Essential Qualifications

• Previous experience of working in a similar role within a luxurious setting.
• 'Can do' attitude and willingness to work with us in ensuring we support our residents with the best quality service.
• Customer facing experience including building working relationships with internal & external stakeholders.

Personal Attributes

• Reliable and punctual.
• Ability to work as an effective team member.
• A professional personal appearance and standards.
• Able to demonstrate an understanding and / or awareness of the sensitivities of working within a care home environment.
• Able to develop good working relationships and to represent the organisation professionally.
• Able to build trust and demonstrate an awareness and understanding of individual differences.
• Motivated to go above and beyond, and to work with passion and enthusiasm.
• Motivated to contribute towards the team and home goals.
• A commitment to grow and learn new things at work.
• Able to remain approachable and calm under pressure.

Our Mission

"Our mission" is to provide exceptional homes for people to live, love and be loved where everyone is part of our Family.

Values

• Family
• Integrity
• Respect
• Exceptional
• Sustainable

Apply now!

If you’re ready to start your journey and make a difference, then don’t delay and apply today!