Hospitality Assistant

Baxterstorey; Filton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality provider in England is seeking enthusiastic Hospitality Assistants to deliver exceptional service within client spaces. Candidates should have strong communication skills and a passion for customer service, with previous experience in food service preferred. This role offers benefits such as 28 days of holiday, bespoke development training, and a supportive team environment.

Benefits

28 Days holiday inclusive of bank holidays

Birthday additional holiday

Free meals on shift

Pension and life insurance

Access to employee assistance programme

Qualifications

• Previous experience in a similar role, especially in the food service industry.
• Strong communication and interpersonal skills.
• Knowledge of food safety and sanitation practices.

Responsibilities

• Provide exceptional customer service.
• Work within a collaborative and inclusive team environment.
• Contribute to creating beautiful client spaces.

Skills

Friendly, outgoing personality

Good listening & verbal communication skills

Customer focused

Attention to detail

Ability to adapt to challenges

Job description

Are you personable, attentive, and capable of providing exceptional service whilst maintaining a positive approach? Do you want to contribute to the overall customer experience within beautiful client spaces? If so, we would love to welcome all Hospitality Assistants to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to open our doors to individuals who share our passion for providing genuine hospitality and impeccable service. As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself. We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusiveness (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.

Qualities & Qualifications

• Friendly, outgoing personality; a people person.
• Great work ethic and an even greater smile.
• Good listening & verbal communication skills.
• Customer focused with a passion for offering outstanding customer service.
• Perpetuates company philosophy and culture.
• Works according to the Company’s core values.
• Previous experience in a similar role, especially in the food service industry & serving large events.
• You draw satisfaction from working within a collaborative and inclusive team environment.
• Good attention to detail.
• Strong communication and interpersonal skills.
• Ability to adapt to challenges and opportunities with a solution‑oriented perspective.
• Knowledge of food safety and sanitation practices.

Additional Information: For almost 20 years, for every client, in every location (whether that’s an office, industrial, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to super‑charge our team's careers. “Better” is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Disability Confident: As a Disability Confident employer we will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to our disability policy.

Benefits

• 28 Days holiday inclusive of bank holidays.
• Birthday additional holiday.
• 3 days volunteering days.
• 3 days grandparent leave.
• 24‑week’s enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke development training.
• Pension and life insurance.
• Discounts available from Perkbox app, from high street shops to holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.