Hospitality Assistant

BaxterStorey; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality company in Birmingham is seeking a passionate Hospitality Assistant to deliver exceptional service to clients. This role requires experience in reception services and hospitality supervision, alongside strong problem-solving and customer service skills. You will join a supportive team committed to providing excellent dining experiences while ensuring adherence to health and safety standards. The workplace encourages professional growth and offers notable benefits, including holiday allowance and development programs.

Benefits

28 days holiday including bank holidays

Food allowance during shifts

Bespoke training and development opportunities

Qualifications

• Experience in Reception services.
• Experience in Hospitality Supervisor position.

Responsibilities

• Provide high-quality service and address client needs.
• Maintain health and safety standards in hospitality service.
• Oversee Hospitality and Retail services, ensuring quality and timeliness.

Skills

Attention to detail

Problem-solving skills

Time management skills

Customer service skills

Good communication skills

Flexibility

Eager for progression

Job description

Company Description

We are looking for Hospitality Assistant to join our amazing team in Central Birmingham. We are looking for an individual who has a real passion for the Hospitality industry, is keen to be collaborative and takes pride in their work. Every interaction is an opportunity to create a lasting impression, and we're looking for a talented individual who strives to exceed expectations at every turn.

We are a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top‑no­t service.

As a member of the team, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work‑life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Job Description

OurHospitality Assistant is paramount to ensuring our guests feel welcomed and valued by providing high‑quality service, addressing client needs and resolving issues promptly. Maintaining standards, upholding health and safety regulations, and contributing effectively to the team through knowledge and experience in event operations.

• Assist in working as One Team, projecting a willing and helpful attitude to colleagues and clients - maintaining a positive and collaborative work environment.
• Assist any other reasonable requests from Management or colleagues.
• Cross skilling in all areas of the business such as Reception Services and operational duties.
• Oversee Hospitality and Retail services including MOD Bar, Smart fridges and events.
• To oversee and complete the set‑up, collection, presentation and break down of the hospitality service and offer within the Hospitality department - ensuring time constraints and quality are met to the highest of standards for our clients.
• Ensure clients are given a prompt and efficient service and expectations are consistently exceeded, providing an excellent client service.
• To co‑operate with all team members and undertake duties in the Hospitality department as required.
• Ensure all Health & Safety and Food Safety policies, procedures, and protocols are adhered to.
• Ensure due diligence and all accidents are reported to Management.
• Adhere to any rotas/schedules laid down by Management.

Qualifications

Essential:

• Experience in Reception services
• Experience in Hospitality Supervisor position
• Attention to detail
• Problem‑solving skills
• Time management skills
• Customer service skills
• Good communication skills
• Flexibility
• Eager for progression

Desirable: Level 2 in Food Safety and Hygiene Skills

Additional Information

For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team's careers. Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

Benefits

• 28 Days holiday including bank holidays
• Plus your birthday off
• Food allowance to use whilst on shift, to ensure you are well nourished during the working day
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks' enhanced maternity leave
• Secondary carerleave
• Wedding/commitment day leave
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Interested? Even if you don't meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to set the standard and to be recognised for having the most inclusive culture in hospitality'.