Hospitality Area Manager (Across Scotland)

Morrisons; United Kingdom; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading UK grocery chain is seeking an Area Manager – Hospitality to lead a team across multiple cafes. This role focuses on driving operational success, coaching team leaders, and enhancing customer experiences through data analysis. Ideal candidates will have experience in retail or hospitality with strong leadership and communication skills. This position is critical for improving KPIs and overall operational excellence.

Qualifications

• Experience in retail or hospitality, preferably in food-led environments.
• Proven track record of driving operational success across multiple sites.
• Strong knowledge of KPIs, P&L, and retail metrics.

Responsibilities

• Lead and develop a team of Café Managers and Team Leaders.
• Oversee scheduling of Café teams to drive KPIs.
• Build and implement operational improvement plans.
• Shape the customer experience using data insights.

Skills

Team leadership

Data analysis

Stakeholder management

Communication

P&L knowledge

Job description

As an Area Manager – Hospitality, you'll lead a high-performing team of Café Managers and Team Leaders, driving the delivery of improved KPIs across a group of up to 25 Morrisons Cafes. You’ll be accountable for continuous improvement in all operational, commercial, and customer metrics, ensuring your Cafes adhere to the operating model and that all retail executions land right the first time. Your role is pivotal in developing the Café team, from recruitment and training to coaching and performance improvement. You’ll build and implement plans, identify opportunities to drive operational excellence and collaborate with central teams to simplify and enhance the way we work.

We have opportunities to cover the below areas:

Scotland East

Scotland West

More About the Role

You’ll oversee day-to-day scheduling of Café teams, focusing on driving key performance indicators such as sales, waste reduction, budget compliance, customer satisfaction, and category execution. Your responsibilities also include:

• Coaching and developing Café Managers and Team Leaders to ensure they are role models within the business.
• Maintaining strong stakeholder relationships with regional teams, store management, and central functions, ensuring operational alignment and driving continuous improvement.
• Shaping the customer experience, using data and insights to implement changes that improve sales, customer satisfaction, and reduce complaints.
• Identify improvement opportunities across the business, from streamlining product processes to supporting new hospitality concepts, menu launches, and new store openings.

Your ability to analyse management information and drive improvements based on data will be key to your success.

About you

We’re looking for someone with a background in retail or hospitality, particularly within food-led environments, and a proven track record of driving operational success across multiple sites. You’ll have strong knowledge of P&L and key retail metrics, allowing you to make sound commercial decisions and influence operational improvements.

Your experience should include:

• Leading & engaging teams remotely, focusing on developing your teams, ensuring they are capable, trained, and well-supported to deliver a high-quality customer experience every time.
• Building strong relationships across different levels of the business, and influencing change to drive performance.
• Excellent communication and IT skills
• Ability to identify patterns and opportunities through data analysis