Hospitality and Events Manager

Compass Group; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A community-focused football club is seeking a dynamic Hospitality and Events Manager to oversee matchday hospitality and coordinate a variety of non-matchday events. The ideal candidate will have proven experience in hospitality, exceptional leadership skills, and a passion for delivering premium guest experiences. This role offers a chance to work in a vibrant environment and manage diverse client interactions, driving revenue growth through innovative event packages.

Qualifications

• Proven experience in hospitality or events management role, preferably in a sporting environment.
• Strong customer service focus and leadership skills.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Lead and manage matchday hospitality across various areas.
• Plan and deliver non-matchday events like conferences and private functions.
• Work with culinary teams to ensure exceptional guest experience.

Skills

Leadership skills

Communication skills

Organisational skills

Customer service ethos

Commercial awareness

Job description

Overview

Charlton Athletic Football Club is a historic and community-focused club competing in the Championship Football League. Ch&co are the in house caterers based at The Valley, we pride ourselves on delivering unforgettable matchday experiences and exceptional events that reflect the spirit of our club and it's supporters. We are seeking a dynamic, driven, and experienced Hospitality and Events Manager to lead our hospitality offering and manage a diverse range of non-matchday events.

Responsibilities

• Lead and manage all aspects of matchday hospitality across lounges, executive boxes, and premium areas.
• Plan, coordinate, and deliver a variety of non-matchday events, including conferences, private functions, corporate bookings, and community events.
• Work closely with the culinary and operational teams to ensure exceptional service delivery and guest experience.
• Develop and maintain relationships with corporate clients, sponsors, and VIP guests.
• Drive revenue growth through creative packages, seasonal offers, and upselling opportunities.
• Ensure compliance with all health and safety, licensing, and operational standards.
• Manage hospitality budgets, forecast sales, and report on performance against KPIs.
• Recruit, train, and lead event staff and matchday hospitality teams.

What We're Looking For

• Proven experience in a hospitality or events management role (experience in a sporting or stadium environment is highly desirable).
• Exceptional leadership, communication, and organisational skills.
• Strong customer service ethos and a passion for delivering premium guest experiences.
• Commercial awareness with a flair for event sales and planning.
• Ability to work flexibly, including evenings, weekends, and matchdays.
• Familiarity with event management software and hospitality systems is a plus.