Hospitality and Events Manager

Compass Group UK; City Of London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading catering firm in London seeks an experienced Hospitality and Events Manager to lead matchday hospitality and manage a range of non-matchday events. The ideal candidate will have proven experience in hospitality management, strong customer service skills, and the ability to work flexibly, including evenings and weekends. This role offers the chance to make impactful guest experiences in a dynamic environment.

Qualifications

• Proven experience in a hospitality or events management role.
• Exceptional leadership, communication, and organizational skills.
• Strong customer service ethos and a passion for guest experiences.

Responsibilities

• Lead and manage all aspects of matchday hospitality.
• Plan and deliver a variety of non-matchday events.
• Work closely with culinary and operational teams.

Skills

Leadership skills

Communication skills

Organizational skills

Customer service

Commercial awareness

Tools

Event management software

Job description

Charlton Athletic Football Club is a historic and community-focused club competing in the Championship Football League. Ch&co are the in house caterers based at The Valley, we pride ourselves on delivering unforgettable matchday experiences and exceptional events that reflect the spirit of our club and its supporters.

We are seeking a dynamic, driven, and experienced Hospitality and Events Manager to lead our hospitality offering and manage a diverse range of non-matchday events.

Key Responsibilities

• Lead and manage all aspects of matchday hospitality across lounges, executive boxes, and premium areas.
• Plan, coordinate, and deliver a variety of non-matchday events, including conferences, private functions, corporate bookings, and community events.
• Work closely with the culinary and operational teams to ensure exceptional service delivery and guest experience.
• Develop and maintain relationships with corporate clients, sponsors, and VIP guests.
• Drive revenue growth through creative packages, seasonal offers, and upselling opportunities.
• Ensure compliance with all health and safety, licensing, and operational standards.
• Manage hospitality budgets, forecast sales, and report on performance against KPIs.
• Recruit, train, and lead event staff and matchday hospitality teams.

What We’re Looking For

• Proven experience in a hospitality or events management role (experience in a sporting or stadium environment is highly desirable).
• Exceptional leadership, communication, and organisational skills.
• Strong customer service ethos and a passion for delivering premium guest experiences.
• Commercial awareness with a flair for event sales and planning.
• Ability to work flexibly, including evenings, weekends, and matchdays.
• Familiarity with event management software and hospitality systems is a plus.